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Q: I foreget my secrets questions and i do not have rescue email


I foreget my secrets questions and i do not have rescue email

Posted on Sep 22, 2014 12:52 PM

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Q: I foreget my secrets questions and i do not have rescue email

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  • by Kappy,

    Kappy Kappy Sep 22, 2014 12:58 PM in response to Somaeye
    Level 10 (271,367 points)
    Desktops
    Sep 22, 2014 12:58 PM in response to Somaeye

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by King_Penguin,

    King_Penguin King_Penguin Sep 22, 2014 12:59 PM in response to Somaeye
    Level 10 (134,232 points)
    iTunes
    Sep 22, 2014 12:59 PM in response to Somaeye

    You won't be able to add a rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

     

    When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570