Keyboard Shortcuts iOS 8

Hello there, Digital Gee.

Apple just released an update for iOS 8 that resolves an issue such as you are describing:

iOS 8.0.1

http://support.apple.com/kb/DL1758

iOS 8.0.1

This release contains improvements and bug fixes, including:

• Addresses an issue where 3rd party keyboards could become deselected when a user enters their passcode.

The following article provides the steps for doing that:

Update your iPhone, iPad, or iPod touch iOS software

https://support.apple.com/kb/HT4623

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.

I have the same problem. Shortcuts disappear; a restart restores them; they disappear again later.

Pedro, the reference you cite is a different issue. The disappearing shortcuts does not involve a third party keyboard.

Keyboard Shortcuts (iOS 8) intermittent? coming and going?

Discussion . . .

https://discussions.apple.com/thread/6537250?answerId=26691637022#26691637022

Pedro,

I am having the same problem as the others disappearing key board shortcuts; I reboot or sync and the key board shortcuts magically appear, then 10 minutes later they are gone!

I updated to iOS 8.0.2 last night, problem still exists... any ideas?

This is one of the features I use a hundred times a day, and it is a royal pain in the butt that it doesn't work. But what is even more infuriating is the total lack of acknowledgement that there is even a problem, or it is being worked on, and /or will be fixed.

From what I am reading on the forums and getting from Apple Support it looks like Apple believes either A.) This error does not exist or B.) some how the user is causing this error?

The irony of all of this is I told myself I would not buy and iPhone 6 until the bugs are worked out... little did I know iPhone 6 is not the problem... iOS 8 is!

iPhone 5, iOS 8.02, Verizon

SSame problem. No new info to add, but I want Apple to know that the problem is widespread,

@karenwiz, if you want Apple to know, then you should report it to Apple. They do not monitor these forums. You can file a bug report here: http://www.apple.com/feedback/

Same problem here. I've been able to repeatedly restore the phone to get them back. But by the next morning, they're gone again. I tried the hard reset (as described above) but that didn't work either.

I use these all of the time as another mentioned. I would really like to see a fix for this quickly.

I will also, file a bug report as well.

Pedro,

Can you shed any further light on this widespread, intermittent, random bug?

Discussion . . .

https://discussions.apple.com/thread/6537250?answerId=26691637022#26691637022

Hello again, DigitalGee.

Thanks for the update on your issue. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action to get a more hands-on response.

Cheers,

Pedro

This appears to be fixed in iOS 8.1.

This is still not fixed as of iOS 8.1.3

I Have called AppleCare many times, been to the Genius Bar and they can't help. They say they've elevated the issue and take my number but no one ever calls. This is completely unacceptable.