Q: iPhone 6 Plus Volume
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Sep 27, 2014 7:26 AMby tduran12,By any chance do you still have the original plastic screen on your phone? I ask because i was having the same issue and thought i needed to reboot/restore my phone and I didn't want to remove the plastic until I recieved my protective screen. However right before I headed to the Apple Store I removed the plastic and there was never an issue. The plastic muffles the sound drasticall. Check this first!!!
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Sep 30, 2014 7:24 AMby brucegoose,Yes like everyone else here I am having the same exact issue. Volume is cranked and if there is any background noise at all almost impossible to hear. At first I thought it may be a phone ear positioning factor due to the size of the phone. Not the case....hopefully like others have suggested the Apple store will fix the problem via an update or hardware fix.
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Sep 30, 2014 8:08 AMby CarolnTexas,I just read a note from gruffalo62. I was doing the same thing and could not hear anyone on the phone calls. I took the protective cover off and the volume is normal now and very clear. I would not have thought that would make such a huge difference.
Thanks...
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Sep 30, 2014 12:46 PMby KULIK121,Update: 30SEP14
To everyone that is experiencing the same issue I wanted to provide an update on the issue so that everyone is on the same page.
- After countless efforts to rectify this problem with Apple it is unfortunate to say that I am no closer to a solution to this problem. I have reached out to Apple's Corporate Customer Relations, AppleCare Senior Technical Advisors, Apple Store Genius's as well as countless other individuals about this problem to no prevail. Here's what I can tell you:
1. The support request that was filed on my behalf to the engineering department returned without a solution. Engineering was about to reproduce the problem that myself and everyone else (who has posted here) is having. I have been informed that Apple Engineering has explained that the phone's volume is normal and (not to insult my intelligence) to hold the phone closer to my head. They went on further to explain that it does not appear to be a hardware or software malfunction.
-My Understanding: The fact that engineering was able to recreate the "problem" is a positive step in a possible solution for our problem. Even though the engineering department declined it to be a software problem, perhaps in the future, it can be adjusted to raise the db output level on the phone's earpiece.
2. In the event that you would like to replace your device (with a like device), Apple has 3 replacement options:
(a) Go to an Apple Retail Store: Book a Genius Bar Appointment through AppleCare, Apple's Retail Store Page or the Apple Store App on iPhone, iPad or iPod touch.
(b) Mail-In replacement: Apple will send you a shipping label I which you will need to go to a UPS store and have the device packaged and shipped to Apple. This will leave you without a device for approximately 5 days. *You will need to return to using a previously used phone or go without a phone for this time.
(c) Express Mail-In Replacement: Apple will put a hold on your credit card for the full retail value of your device (example: $949 / iPhone 6 Plus 128GB).There will also be a $29 shipping fee (this is sometimes waived depending on your individual issue).
- I have since replaced my device and I have experienced no fix. It seems to be that part of the problem is that the iPhone 6 Plus's sheer size. To explain, with the iPhone 5S the phone was small enough for the user to feel it next to their ear. The edges of the device were small enough so that when the user held the phone to their head it was much easier to "align" the phone's earpiece to their head. With the iPhone 6 Plus, since the screen is dramatically bigger than previous generations it is somewhat difficult to judge when the phone's earpiece is directly over the users ear. Again, this seems to be (in my opinion) only part of the problem.
As always, Apple's products come with a 14-Day replacement window. If you are at all unhappy with your product please remember to take advantage of this. As always, Apple will try their hardest to attempt to make every customer happy. I can say that in my experience Apple has made every attempt to get a resolution to my problem. They have replaced my device as well as replaced my discarded screen protectors when it was replaced.I encourage everyone having this problem to continue to comment as we all can agree that a problem cannot be fixed if it is not made aware to someone.
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Oct 1, 2014 7:46 AMby brucegoose,First of all who rolls around with the shipping packaging film still on their phone????? Beyond silly to think people would do that and shocked that the sound would be muffled. I also tested the voicemail to regular call volume and indeed the voicemail volume is much higher. So it has to be something they can fix via an update to regulate the volume output...just need to figure out how to get Apple to actully address the issue?
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Oct 2, 2014 4:31 AMby ConvertedAppleFan,Why would Apple charge $29/£29 for the Express Option when they are replacing a defective device. Seems unfair that they charge for this service.
I have a Genius Bar appointment on Saturday at Liverpool One (UK). Hopefully they'll replace my device - some people are reporting replacement devices fix the issue. Though it's likely yet another iOS 8 bug.
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Oct 2, 2014 3:08 PMby Raul Henriquez,They did not charge me 1 penny in fact they gave me $75 dollars to spend at the Apple store. I sent my iPhone 6 Plus 128 Space Gray Tuesday the 30th of September and got it back today October 2nd.
That is the most amazing customer service I have ever had if you ask me. I don't know if this phone has the same issue, but Im hoping my replacement doesn't have the volume issue. I will update you guys when my phone is done restoring & updating.
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Oct 3, 2014 3:09 AMby ConvertedAppleFan,I've cancelled my Genius Bar appointment to get a replacement handset. It clearly isn't a hardware issue based on the number of people who have reported no change in volume with the replacement. It's not worth wasting my time or Apple's to get a replacement handset at this stage.
I hope they can fix the sound with a software update soon.
