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All replies
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Helpful answers
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Oct 25, 2014 6:58 PM in response to Brave01Heartby Raul Henriquez,The issue has already been established as a software issue and no amount of tinkering with the settings will fix it.
What you are experiencing is simply a placebo effect. Been diagnosing iPhone issues for 7 years an I can tell you
I been through every single troubleshooting step. I'm on my third 6+ i waited for iOS 8.1 to fix this and it did not. The fact that
everything else sounds perfect through the receiver except voice calls means it's a software developer issue. And enough
with these post of people wondering if you still have the plastic on. Like really who's that stupid to leave the plastic on. This post has over
11,000 views and it's time for Apple to realize there is an issue.
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Oct 28, 2014 8:52 AM in response to Raul Henriquezby sawadee2,Just moved from IPhone 4S (+three years) to IPhone 6 Plus. Have the low volume issue. Has low volume with version 8.0 out of the box and has low volume after upgrade to Version 8.1.
Bottom Speaker volume is fine. Ear speaker volume with all but phone calls seems to be acceptable. Really have issues hearing a phone conversation.
Wife has IPhone 6 (we received both yesterday evening). I will do a good comparison tonight to see if I can hear a difference.
At this point I feel I am returning the plus..
P.S. No plastic issues here.. Tried all the settings listed before reading this thread...
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Oct 28, 2014 9:02 AM in response to KULIK121by BeckJ1454,I agree! I have the 6 and the volume is horrible! Apple REALLY needs to fix this issue! I'm going to the store today.
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Oct 29, 2014 11:47 AM in response to KULIK121by FoodieTraveler,Just received my replacement iPhone 6 plus which was supposed to replace the first one with the phone call audio issue. Out of box (after updating to 8.1) has same problem. Side by side comparison with a iphone 5 left no doubt. Yes I removed the plastic, tried all the various placebo hearing aid and noise reduction setting changes, etc. Speaker phone works great. All other audio works great. And If I plug the native iphone headphones into the jack the call volume is great. Is this a hardware or software issue? If hardware, I will try for a 3rd phone or take it to Verizon or Apple. If software, then??? Please help
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Oct 29, 2014 12:49 PM in response to Raul Henriquezby FoodieTraveler,Just got my replacement iphone 6 plus over this issue. Updated to 8,1. removed the plastic, tested the placebo sound settings, et al. What I have to add is I have observed that when I use the native headphones the call volume is quite loud. I am wondering if that speaks to a hardware, rather than software issue? Trying to decide if I should go for a third iphone 6 plus. If it could be hardware, may be worth a shot. Thoughts?
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Oct 30, 2014 5:59 PM in response to FoodieTravelerby willnpc,I just got off the phone with Apple and have been a long time supporter of this company but unfortunately no longer am, they want me to send my iPhone 6+ back with a $800 hold on my card which I do not have, they leave me no choice but to return the phone to Target and for me to get my money back and get out of this two year contract, other fourms have said that Apple gave them overnight shipping for free and a $75 gift card for the hassle with no hold on a credit card, they could offer me neither....I'm starting to think everything happens for reason... I sell tablets and phones for a living with my small business and have always supported and praised Apple, now I no longer will, this will probably only cost them 10,000 or so in my local small business sales but they did not seem to give a crap about me or how long i've been a customer for, I've had every single iPhone that has come out, but no more, I am so shamed of you Apple...goodbye I am done with you
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Oct 31, 2014 4:14 AM in response to KULIK121by lindijones,HI!
I have the same fuxxing problem.
I had an iPhone 6 plus and iPhone 6 side by side.
Both in call volumes far too low.
Compared to my iPhone 5c (and also to my 5s):
The 5c set on half of the max volume during a call is the same volume on the iPhone 6 volume switched to maximum.
I am talking about the earpiece and not the external speaker or headset.
Removed all covers etc.
Sent the 6 plus back. Still absolutely frustrating on my iPhone 6.
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Oct 31, 2014 9:55 AM in response to KULIK121by shpongleoid,I'm having the same issue with my iPhone 6 plus except with me the speaker volume is also not very loud. Although with a bluetooth device or using the stock headphones, the audio is great and i have to turn the volume down sometimes cause it's too loud. I'd love to use the headphones / headset all the time, but then ALL sounds go through the headphones and i never hear if there's an alert or incoming call unless i was looking at the phone. Even the keyboard "clicks" go through the headset - which is funny because there's sometimes a delay between the clicking and the bluetooth device.
Hope Apple fixes the issue post-haste.
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Oct 31, 2014 3:38 PM in response to shpongleoidby Saleem. Ahmed,Ok so i tried my friends native headphones which came with iPhone 5 and the music was loud and clear. When i got home, i tried my own iPhone 6 plus native headphones......not loud enough....I tried another friends BEATS Studio 0501 the wireless model ....it sounded amazing. I dont know what to do with my handset. Is this a problem with the phone or the software? should i get it changed or get new headphones? or just wait for an upgrade?
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Nov 2, 2014 10:47 AM in response to Saleem. Ahmedby mikeybmw1,My new 128gb 6 plus is awful , I can't hear a thing the other person is saying to me , very dissapointed asa never had this problem with my other 1 phones in the past !!!!!!!!!
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Nov 2, 2014 12:37 PM in response to KULIK121by masterzone,Hi guys, no issue on my iPhone 6+, the volume is perfect.
Alex
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Nov 2, 2014 5:17 PM in response to mikeybmw1by willnpc,Just went to the store and got my replacement iPhone 6+, the earpiece in this one is much better than my other one, if you're having earpiece problems, or any other major problems, I suggest you go through a warranty issue with Apple or return it to the store you got it from and get a different one, good luck to you all :-)
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Nov 4, 2014 6:36 PM in response to willnpcby Rajdeep3110,I recently purchased an iPhone 6 Plus and I noticed that the volume when on a call is very, very low. I turned the volume all the way up and there is still no improvement. I already tried all the mentioned fix but no luck. I'm going to return this to Apple. Not worth at all.
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Nov 5, 2014 12:49 PM in response to sawadee2by richgrif,Same issue. Took the phone to the Genius Bar at the Apple Store. They replaced the receiver at no charge. It took about 30 minutes total and it works just fine. I would encourage you to not accept a poor receipt quality with the phone to the ear. They can fix it.
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Nov 5, 2014 1:23 PM in response to richgrifby Brave01Heart,Hi, I'm trying to work out if I have an in-call speaker problem or not and sawadee2 talks of a bottom speaker on the iphone 6?
How many speakers does the iPhone 6 have and where are they located on the iPhone?
Also, how many mics are there and where are they located?