KULIK121

Q: iPhone 6 Plus Volume

I recently purchased an iPhone 6 Plus and I noticed that the volume when on a call is very, very low. I turned the volume all the way up and there is still no improvement. When I had my iPhone 5S, I was able to actually turn down the volume because it was loud. Is anyone else having this problem?

 

Device: iPhone 6 Plus

Capacity: 128GB

Color: Black/Space Grey

 

*Phone volume is normal when on a call through Speakerphone or BT connection. Volume level problem is only experienced when using the ear piece.

iPhone 6 Plus, iOS 8

Posted on Sep 22, 2014 2:34 PM

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Q: iPhone 6 Plus Volume

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  • by Colimabeach ,

    Colimabeach Colimabeach Nov 22, 2014 3:21 PM in response to gruffalo62
    Level 1 (0 points)
    Nov 22, 2014 3:21 PM in response to gruffalo62

    Me and my wife did the same thing lol big difference as soon as you remove the plastic

  • by sawadee2,

    sawadee2 sawadee2 Nov 23, 2014 7:25 AM in response to sawadee2
    Level 1 (0 points)
    Nov 23, 2014 7:25 AM in response to sawadee2

    OK, person at "Wunderbar" seemed to agree that the volume was low and replaced the phone. 2nd iPhone 6 Plus has better volume but no where near the "ear" speaker volume as my old 4S. Tested side by side. The speaker at bottom of phone is as before, could be loader but acceptable.

    I really believe there is a design/software problem with this "ear" speaker volume.

     

    Another interesting thing from the BAR visit is that while waiting (1hour) for my appointment I listened to the various conversations between the techs and customers with IPhone 6 issues. Almost every conversation started off with a diagnostic test and then telling the customer that several apps were crashing (sometimes over 20!) and that is causing the issue.

     

    When my turn came the same thing, I had 13 apps crashing and that most likely was causing the audio issues. I did not buy it as I had this issue with a factory restart with no restore.  I was also told not to restore from iTunes. Start over with the apps and all my contacts. Right! That would be easy... What is iTunes backup and restore for anyway.

    Really not impressed with this 1st level "Wunderbar" support.

    Oh yea, of course they had never heard any complaints of low volume with the IPhone 6 at all.....

  • by brian8m,

    brian8m brian8m Nov 29, 2014 4:02 AM in response to sawadee2
    Level 1 (0 points)
    Nov 29, 2014 4:02 AM in response to sawadee2

    i'm having the same low volume issue also.. which is why i ended up here.. just got the 6 plus.. tried changing all the settings suggested by others.. nothing worked.. plastic oem screen protector already removed.. unless there is another small piece of plastic that i'm not seeing.. i really want to like this phone, but this problem is really annoying.. now my volume control buttons on the side aren't even working.. they were working an hr ago..

  • by brian8m,

    brian8m brian8m Nov 29, 2014 4:25 AM in response to brian8m
    Level 1 (0 points)
    Nov 29, 2014 4:25 AM in response to brian8m

    very strange.. now my volume buttons are working again, and the volume is ok.. i tested again with the hearing aid setting and it's now too low.. but with hearing aid setting off, my volume is working fine now.. have no idea what i did.. trying to figure that out..

  • by Avannn,

    Avannn Avannn Nov 29, 2014 10:27 AM in response to brian8m
    Level 1 (0 points)
    Nov 29, 2014 10:27 AM in response to brian8m

    PLease tell me if you founf out what you did. My phone was fine but the volume droped low this morning :/

  • by Nigun,

    Nigun Nigun Nov 29, 2014 5:59 PM in response to KULIK121
    Level 1 (0 points)
    Nov 29, 2014 5:59 PM in response to KULIK121

    I have the same problem with my new iPhone 6 Plus, 64 GB, iOS 8.1.1. After one week of frustration due to the low volume only on calls and the muffled sound of voices, I went to the Apple Store. The genius confirmed the problem. The first step was to replace the display and the receiver, which they did in one hour. The problem still existed. They gave me a replacement phone. While in the store we updated everything and I made numerous calls, handing the phone to the genius to hear the voice on the other end. He and I confirmed that there was no difference: both phones had unacceptably low volume. However, he did not have a solution, except to exchange it for an iPhone 6, which I did not want to do.

     

    I had an iPhone 3GS and an iPhone 4 and never had a problem with volume or voice quality.

     

    Today I called AppleCare and the support person said she had never heard of this problem. I told her to go online to the support communities, which she did while I was on the phone, and she had me try the Hearing Aid Mode ON setting. It increased the volume slightly, not enough to make a difference and certainly not enough to make me happy that I bought an iPhone 6 Plus. I'm extremely disappointed. Except for the volume problem, I love the iPhone 6 Plus, so I hope I don't have to return it again or buy a different phone.

  • by brian8m,

    brian8m brian8m Nov 30, 2014 3:23 AM in response to Avannn
    Level 1 (0 points)
    Nov 30, 2014 3:23 AM in response to Avannn

    well the first thing that i found out that worked for me was putting my ear closer to the top of the phone.. it's so big, if i held it where i would normally hold my old 4s, then my ear is more on the screen then over the speaker at the top.. that helped.. but the biggest change was after my volume buttons on the side stopped working then started working again.. have no idea why that happened.. my current settings are: sounds/ringers and alerts/change with buttons OFF; general/accessibility/hearing aids OFF; general/accessibility/phone noise cancellation OFF; these are the settings that i was messing around with when the volume buttons stopped then started..

     

    another weird thing that happened was when i first started listening to my music, the earphones that came with my 6 plus weren't working properly either.. it sounded like karaoke.. i could hear the background music, but the voices were really low.. so i switched to my old earphones and they worked fine.. then about an hr later i switched back to the new earphones and they worked properly (although the sound is more "tinny" out of the new earphones, but at least i can hear the singer's voices now).. something definitely is wrong with these phones.. but mine is working properly now (3rd day with the new phone).. i'll post back if my volume goes low again..

  • by carolinafromcolo,

    carolinafromcolo carolinafromcolo Nov 30, 2014 4:29 PM in response to KULIK121
    Level 1 (0 points)
    Nov 30, 2014 4:29 PM in response to KULIK121

    RRemove the plastic!! It worked after I did

  • by carolinafromcolo,

    carolinafromcolo carolinafromcolo Nov 30, 2014 4:30 PM in response to carolinafromcolo
    Level 1 (0 points)
    Nov 30, 2014 4:30 PM in response to carolinafromcolo

    I Just removed the protective plastic, that was the issue

  • by Nigun,

    Nigun Nigun Nov 30, 2014 6:50 PM in response to KULIK121
    Level 1 (0 points)
    Nov 30, 2014 6:50 PM in response to KULIK121

    I'm curious to know if the low volume problem occurs on every phone company's network. Please post yours. Mine is AT&T.

  • by kkboss,

    kkboss kkboss Nov 30, 2014 8:11 PM in response to KULIK121
    Level 1 (0 points)
    Nov 30, 2014 8:11 PM in response to KULIK121

    Apple, please FIX this problem. I am experiencing a similar problem with extremely LOW call volume

  • by PaolaYC,

    PaolaYC PaolaYC Dec 2, 2014 1:23 PM in response to gruffalo62
    Level 1 (0 points)
    Dec 2, 2014 1:23 PM in response to gruffalo62

    That was my problem! Thanks!

  • by Karlsmum,

    Karlsmum Karlsmum Dec 3, 2014 8:42 PM in response to KULIK121
    Level 1 (0 points)
    Dec 3, 2014 8:42 PM in response to KULIK121

    This is really frustrating! I kept my plastic cover on due to the issues I've heard reported about the screen scratching easier than other models. First phone call and couldn't hear the person to understand. Second phone call took the plastic cover off and clear as day so obviously was the issue in my case but annoying given now I have no protection over scratches other than my case which thankfully is a leather wallet, hopefully it doesn't drop when I've got the wallet open!!

  • by airj3r,

    airj3r airj3r Dec 4, 2014 1:18 PM in response to KULIK121
    Level 1 (0 points)
    Dec 4, 2014 1:18 PM in response to KULIK121

    Same issues here. I knew something wasn't right so I googled right to here. Has anyone tried turning off the voice over LTE to see if that makes a difference? Going to try this myself. Will report back.

     

    Edit: Crappy either way

  • by hfouad,

    hfouad hfouad Dec 6, 2014 11:49 AM in response to crosswire
    Level 1 (0 points)
    Dec 6, 2014 11:49 AM in response to crosswire

    e 6 today i did the activation then res tored all data from my PC after that i tried to make a  call but I can't hear the person and also he's cant hear me as well even the speaker options inactive  ?

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