Bassbarbie
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Q: Problems freezing after update to Mavericks 10.9.5

I have a late 2011 Macbook Pro. all was fine until i clicked the button to update to Mavericks 10.9.5 (and I think there was another update too). Everything froze, the touchpad didn't work,.. nothing. Force quit did nothing. I closed lid - but later when I lifted it, it was all still frozen and I resorted to pressing and holding the on/off button. 

 

I've spent the last 24 hours trying different things - sometimes when it freezes, the laptop seems to think the edge of the screen is in the middle (i.e. keep taking the mouse left and it appears on the right of the screen), and also I am getting funny lines and dots on the screen (is it possible it's my graphics??) and the cursor changes to a funny vertical dotted line.

 

I tried starting it in safe mode - it got to the log in screen with loads of lines etc. on the screen, but I persevered as I had heard it would produce diagnostics.... anyway I ended up with a blue screen with black lines down it. Eventually I pressed the on/off button again.... so safe mode is not working... (I think.. unless I didn't wait long enough?)

 

As suggested on here, I went into the library and have now dragged the caches folder onto the desktop, and I am waiting to see if my laptop freezes again. This appears to have copied the folder onto my desktop, rather than moved it - is that right?

 

Today I have also removed 300GB of photos, as I was down to my last 19GB - just in case that was the problem, but it has frozen since, so I'm guessing not. I have 16GB RAM so that shouldn't be a problem.

 

I'm fairly new to Mac. I haven't encountered any error codes, just screen freezes and odd graphics. I haven't been able to find where the diagnostics are to run. When it freezes, it gets very hot, so I have been pressing the on/off button and letting it cool off.

 

I'm still awaiting to see if it happens again, but I wondered has anyone else experienced anything similar or does anyone have any advice. Any advice gratefully received!

MacBook Pro, OS X Mavericks (10.9.5), 16GB RAM 750GBHDD

Posted on Sep 22, 2014 2:44 PM

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Q: Problems freezing after update to Mavericks 10.9.5

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  • by MichelPM,

    MichelPM MichelPM Jul 12, 2015 7:07 AM in response to KennyBee51
    Level 6 (13,665 points)
    iPad
    Jul 12, 2015 7:07 AM in response to KennyBee51

    If you have NOT downloaded and installed a previous version of OS X 10.9 Mavericks, like OS X 10.9.1, none of the upgrade versions will work on your Mac.

    Suggest upgrading to either the free OS X 10.10 Yosemite or pay for a $20 download code for downloading OS X 10.8 Mountain Lion from the Mac App Store.

     

     

    Before embarking on a major OS upgrade, it would be wise, advisable and very prudent if you have a good,working backup of your current system to an external connected and Mac formatted Flash drive OR externally connected USB, Thunderbolt or FireWire 800, Mac formatted hard drive. Then, use either OS X Time Machine app to backup your entire system to the external drive OR purchase, install and use a data cloning app, like CarbonCopyCloner or SuperDuper, to make an exact and bootable copy (clone) of your entire Mac's internal hard drive. This step is really needed in case something goes wrong with the install of the new OS or you simply do not like the new OS, you have a very easy way/procedure to return your Mac to its former working state.


    Then, determine if your Mac meets ALL minimum system install requirements.


    To install OS X  10.8 Mountain Lion or OS X 10.10 Yosemite (currently available free upgrade) you need one of these Macs:


    OS X 10.8 Mountain Lion purchased emailed download code here.


    http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion


    Apple will send you an email for the special download code for the Mac App Store within three days of purchasing the download code.


    iMac (Mid-2007 or later)

    MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)

    MacBook Pro (13-inch, Mid-2009 or later),

    MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)

    MacBook Air (Late 2008 or later)

    Mac mini (Early 2009 or later)

    Mac Pro (Early 2008 or later)

    Xserve (Early 2009)

    Your Mac also needs:

    OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed

    2 GB or more of memory (I strongly advise, at least, 4 GBs of RAM or more)

    8 GB or more of available space


    Next,

    If you run any older Mac software from the earlier PowerPC Macs, then none of this software will work with the newer OS X versions (10.7 and onward). OS X Snow Leopard had a magical and invisible PowerPC emulation application, called Rosetta, that worked seamlessly in the background that still allowed older PowerPC coded software to still operate in a Intel CPU Mac.

    The use of Rosetta ended with OS X Snow Leopard as the Rosetta application was licensed to Apple, from a software company called Transitive, which got bought out, I believe, by IBM and Appe  could no longer secure their rights to continue to use Rosetta in later versions of OS X.

     

    So, you would need to check to see if you have software on your Mac that maybe older than, say, 2006 or older.

     

    Also, check for app compatibilty  here.

     

    http://roaringapps.com/


    If you have any commercial antivirus installed and/or hard drive cleaning apps installed on your Mac, like MacKeeper, CleanMyMac, TuneUpMyMac, MacCleanse, etc. now would be a good time to completely uninstall these apps by doing a Google search to learn how to properly uninstall these types of apps.

    These types of apps will only cause your Mac issues later after the install of the new OS X version and you will have to completely uninstall these types of apps later.

    Once you have determined all of this, you should be able to find the latest versions of OS X by clicking on the Mac App Store icon in the OS X Dock and then login to the Mac App Store using your Apple ID and password and if you purchased a download code, input that code.

    You can then begin the download and installation process of installing the newer versions of OS X from the Mac App Store.


    Good Luck!


     

     

    Is it (still) worth to update to Lion?

     

  • by Eric Root,

    Eric Root Eric Root Jul 12, 2015 9:17 AM in response to KennyBee51
    Level 9 (70,250 points)
    iTunes
    Jul 12, 2015 9:17 AM in response to KennyBee51

    Startup Issues - Resolve


    Startup Issues - Resolve (2)


     

    Startup Issues - Resolve (3)


  • by KennyBee51,

    KennyBee51 KennyBee51 Jul 12, 2015 9:40 AM in response to MichelPM
    Level 1 (0 points)
    Jul 12, 2015 9:40 AM in response to MichelPM

    I should have stated that I have been running OS 10.9.4 Mavericks. I'm sorry - I didn't think of mentioning that.

  • by KennyBee51,

    KennyBee51 KennyBee51 Jul 12, 2015 9:43 AM in response to Eric Root
    Level 1 (0 points)
    Jul 12, 2015 9:43 AM in response to Eric Root

    The link you provided said I should hold down Command-R while restarting. I've tried that, as suggested in a previous post on this thread. I get the same thing. It freezes at the point at which I am to enter the password, not letting me enter the text of the password.

  • by KennyBee51,

    KennyBee51 KennyBee51 Jul 12, 2015 6:07 PM in response to KennyBee51
    Level 1 (0 points)
    Jul 12, 2015 6:07 PM in response to KennyBee51

    I found what I think is a solution.

    Hold down the C key while restarting This enables me to start up from my external drive.

    Restart again holding down Command-R as suggested above. This time, it does open into a window giving me choices about how to repair, reinstall, etc.

    I choose the disk utilities option. This opens another window giving me options to repair or verify disk.

    I select my main computer icon, then choose repair disk. It goes through a sequence including a statement that the drive appears to be okay.

    I restart again, this time not holding down any keys. The computer starts up the way it's supposed to.

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