2ninup
Level 1 (0 points)

Q: xxxxx@xxx.com not registered with iMessage error

I can send a text (phone or email address) from my iphone to this person successfully but when I try to send to the same person's email address from my iPad I get the "xxxx@xxx.com is not registered with imessage" They are registered and I can send to hundreds of others from my same iPad.

TIA for any help

2


iPhone 4s AT&T IOS 7.1

iPad Mini Retina WiFi only IOS 8

iPad Mini Retina, iOS 8, WiFi only

Posted on Sep 22, 2014 7:38 PM

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2ninup

Q: xxxxx@xxx.com not registered with iMessage error

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  • by Jason L,

    Jason L Jason L Sep 24, 2014 3:00 PM in response to 2ninup
    Community Specialists
    Sep 24, 2014 3:00 PM in response to 2ninup

    Hi 2ninup,

     

    Welcome to Apple Support Communities.

     

    It sounds like you’re able to send a text to another person's device with your iPhone but there is an issue when attempting to send an iMessage from your iPad. Does the other person have an iPhone and do you have Send as SMS enabled on your iPhone? Take a look at the articles linked below and ensure the other person’s device is registered with iMessage.

     

    iOS: Using Messages

    On iPhone, if iMessage is unavailable, the message may be sent as SMS or MMS, depending on the content. Carrier messaging rates may apply. You can adjust this behavior on your iPhone at Settings > Messages > Send As SMS.

     

    iOS: Troubleshooting Messages

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.

     

    I hope this helps.

    -Jason