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User profile for user: ExDC
ExDC Author
User level: Level 1
4 points

iTunes hangs trying to iPod software update server

Trying to update my 5th gen iPod touch (iOS 7.1.2) to iOS 8 using iTunes. After I connect the iPod to computer via USB, ITunes reports the need to update to iOS 8, but when I click to update, it displays window that says "Contacting iPod software update server" FOREVER. No other connection or surfing problems with my computer which is hardwired to the router; no problems with iPod. Is this just an Apple server overload (still??) or are there other steps I should take?

iPod touch (5th generation), Update problem

Posted on Sep 22, 2014 7:39 PM

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1 reply
User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Sep 23, 2014 1:27 AM in response to ExDC

Maybe:

Update Server

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem

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iTunes hangs trying to iPod software update server

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