lhtec
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Q: iphone wont recongise contacts as icloud

I have a conundrum about sending imessages.

 

My partner and I both have iPhones and all settings are appropriate to send and receive iMessages.

 

For the past few weeks across IOS7 and post the IOS 8 update any message I initiate to her can only be sent as a text message.

 

When she initiates conversations AND when i reply these go as iMessages. Curiously colleagues and friends when initiating iMessage contact with her can send as iMessage.

 

Any ideas and all suggestions gratefully received.

 

Thanks

 

John

iPhone 5, iOS 7.1.2, and IOS8

Posted on Sep 22, 2014 11:25 PM

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lhtec

Q: iphone wont recongise contacts as icloud

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  • by Nubz N.,

    Nubz N. Nubz N. Sep 25, 2014 7:00 AM in response to lhtec
    Community Hosts
    Sep 25, 2014 7:00 AM in response to lhtec

    Hi lhtec,

     

    Thank you for visiting Apple Support Communities.

     

    So it seems the issue is just between you and her and only the ones you initiate.

     

    Check out this article:

     

    iOS: Troubleshooting Messages

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Take care,

    Nubz