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Sep 25, 2014 8:02 AM in response to Iboy_17by Matt_M.,Hey iboy_17,
Thanks for the question. The following resource outlines the basic troubleshooting steps for Wi-Fi connectivity. I have also included the steps specific to the symptoms you are experiencing:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
1. Be sure you're in range of your Wi-Fi router (access point).
2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.
3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
6. Tap and Forget this Network.
7. Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
9. Update your device to the latest version of software.
10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.
[...]
Unable to automatically connect to Wi-Fi
- Avoid giving your Wi-Fi network a common name.
- Some wireless routers are preconfigured with a common SSID (network name) such as "wireless" or "default."
- If your desired Wi-Fi network has a common SSID, try changing the SSID to something unique2.
- If your desired Wi-Fi network has a unique SSID, reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Thanks,
Matt M.
