hansokl

Q: Update to 11.4.0.18 causes majority of music library to show exclamation mark

Good Morning!

 

I updated my itunes to version 11.4.0.18 in preparation for my new iphone. I took a backup of my old iphone and used that backup to setup my new phone.

 

However, the majority of my songs now display an exclamation mark. I see all of my music but the only songs that don't have an exclamation mark are the ones I have purchased from my iphone/itunes which is only about 100 out of 1000 songs.

 

I would really appreciate any help anyone could offer. I'm curious to know if anyone else have had this happen.

 

Thanks!

Windows 7

Posted on Sep 23, 2014 6:09 AM

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Q: Update to 11.4.0.18 causes majority of music library to show exclamation mark

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  • by Brett L,

    Brett L Brett L Sep 25, 2014 8:24 AM in response to hansokl
    Community Specialists
    Sep 25, 2014 8:24 AM in response to hansokl

    Hi hansokl,

     

    If you have exclamation marks next to songs in iTunes I would suggest that you troubleshoot using the steps in this article - 

     

    iTunes: Finding lost media and downloads

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L 

  • by turingtest2,

    turingtest2 turingtest2 Sep 25, 2014 12:09 PM in response to hansokl
    Level 10 (86,986 points)
    Apple TV
    Sep 25, 2014 12:09 PM in response to hansokl

    The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.

     

    In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.

     

    tt2