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Sep 25, 2014 8:42 AM in response to AndrewA74by norm123,Hey AndrewA74
Check out the troubleshooting outlined below to resolve issues with the display not turning off when being close to your face.
Phone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Screen won't lock or go black when answering calls
- 1 Verify mute or speaker have not been activated, just prior to placing your ear over the receiver.
- 2 While on a call hold your hand over the top third of the display, and verify that the screen is locked or goes to sleep.
- Try turning iPhone off and then on again.
My issue is still not resolved. What do I do next?
Regards,
-Norm G.
