5 Replies Latest reply: Sep 22, 2006 12:55 PM by NoBackUp
Just Switched Level 1 Level 1 (0 points)
Apple IMC Middle East Refuses Supporting MacBook Pro


I have a 15-inch macbook pro purchased in Saudi Arabia from Technology Bridge. It's entitled for the following:

* 15-inch battery exchange program.
* Article # 303365: MacBook Pro with noise under the keyboard.

As well as a slight problem with the magsafe charger.

I took it to the authorized service provide in Saudi Arabia: Arab Computers (branch of Apple IMC Middle East). http://www.appleme.ae/ara/support/ksa.html

They told me that they need to replace the battery and the main logic board and they have both in stock.

However they refused to provide support stating that the shop that i bought the macbook pro from is getting it directly form the United States (Gray Market.) and it's not covered by the warranty outside the united states. Although at the time of buying, i checked the authorized retailers in the Apple IMC Middle East website and Technology Bridge was listed as an authorized retailer as well as a service provider.

I've contacted Apple IMC Middle East (Arab Business Machines in Dubai/UAE) and I was told the same.

I also contacted Apple support US. And it didn't work. They told that they can do nothing for me and i should get in touch with Apple Middle East. Which in turn keeps refusing.

I don't know what to do...


Anybody with a previous experience with the same scenario please help...

Macbook Pro Mac OS X (10.4.7)

Macbook Pro   Mac OS X (10.4.7)  
  • SurferDude808 Level 1 Level 1 (115 points)
    that ***! i suggest you demand for a supervisor or a manager the next time you call the Middle East tech support. Also, ask for their badge number or ID and report them to the manager.
  • NoBackUp Level 1 Level 1 (0 points)
    Sorry to say but that is a waste of time out here..


    First ABM are bandits all products here in the ME cost

    US$ x Excanage Rate x 1.25 !!!!

    so they add 25% to the cost and provide 0% support

    I got my self as one of the first in the region a MacBook 2.0Ghz... White


    They now want me to prove that i bought it here in Dubai.. also they refuse to replace the Cover Free of Gharge... let alone I'll have to pay for a new logic board and heatsink if I want the fix (RSD)!!!..


    Now that is from a company where I as a pro-sumer have bought


    20" iMac G5
    20" IMac Intel
    15" G5 Gen#1 Powerbook
    15" G5 HighRes Gen#2 Powerbook
    14" iBook
    G4 MacMini
    Intel Core Duo MinMac
    2Ghz MacBook

    + at least 5 iPods/Nanos...

    so they really do what they want and no amount of complaining helps..

    I did read some where and was told by an expert in the london store that all "Battery Based products" i.e. MacBooks etc were covered by an international warranty... but if yours came from the US that would mean for 90 days at max...
  • Rajesh Sharma Level 4 Level 4 (3,730 points)
    I did read some where and was told by an expert in
    the london store that all "Battery Based products"
    i.e. MacBooks etc were covered by an international
    warranty...


    Correct. Also the Mac Mini

    but if yours came from the US that would
    mean for 90 days at max...


    Not Correct.

    You should read the warranty that came with the machine. It should be in the box.

    Good luck.
  • SurferDude808 Level 1 Level 1 (115 points)
    ... but if yours came from the US that would
    mean for 90 days at max...



    That 90 days warranty period is for the software support. The hardware support is 1 year unless you have Apple Care Protection Plan which adds additional 2 years to your standard warranty
  • NoBackUp Level 1 Level 1 (0 points)
    Sorry but they remove the warranty cards and stuff over here...

    They said it only applies to the US...

    So but good to hear that the MacBook should be covered... but I still think that the guy will have no joy here as ABN just does what they want... seem to recall that I had the dead memory slot on my G5 PB... it took then 6 months to get the PART !!!!.... and then they tried to charge me for the work !!!