Gray Market Victim

Apple IMC Middle East Refuses Supporting MacBook Pro


I have a 15-inch macbook pro purchased in Saudi Arabia from Technology Bridge. It's entitled for the following:

* 15-inch battery exchange program.
* Article # 303365: MacBook Pro with noise under the keyboard.

As well as a slight problem with the magsafe charger.

I took it to the authorized service provide in Saudi Arabia: Arab Computers (branch of Apple IMC Middle East). http://www.appleme.ae/ara/support/ksa.html

They told me that they need to replace the battery and the main logic board and they have both in stock.

However they refused to provide support stating that the shop that i bought the macbook pro from is getting it directly form the United States (Gray Market.) and it's not covered by the warranty outside the united states. Although at the time of buying, i checked the authorized retailers in the Apple IMC Middle East website and Technology Bridge was listed as an authorized retailer as well as a service provider.

I've contacted Apple IMC Middle East (Arab Business Machines in Dubai/UAE) and I was told the same.

I also contacted Apple support US. And it didn't work. They told that they can do nothing for me and i should get in touch with Apple Middle East. Which in turn keeps refusing.

I don't know what to do...


Anybody with a previous experience with the same scenario please help...

Macbook Pro Mac OS X (10.4.7)

Macbook Pro Mac OS X (10.4.7)