Since loading iOS 8 my e-mails do not appear on my locked screen.
Since loading iOS 8 my e-mails do not appear on my locked screen.
iPhone 5s, iOS 7.1.1
Since loading iOS 8 my e-mails do not appear on my locked screen.
iPhone 5s, iOS 7.1.1
Hey brianfromkirkcudbright,
Thanks for the question. Let’s check your notification settings for the Mail application, we’ll want to make sure that “Show on Lock Screen” is enabled for the specific account (ex. iCloud):
iOS: Understanding notifications
http://support.apple.com/kb/HT3576
Troubleshooting notifications
[…]
- Verify that the app supports notifications.
- After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
- Check Settings > Notifications to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.
Thanks,
Matt M.
Hey brianfromkirkcudbright,
Thanks for the question. Let’s check your notification settings for the Mail application, we’ll want to make sure that “Show on Lock Screen” is enabled for the specific account (ex. iCloud):
iOS: Understanding notifications
http://support.apple.com/kb/HT3576
Troubleshooting notifications
[…]
- Verify that the app supports notifications.
- After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
- Check Settings > Notifications to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.
Thanks,
Matt M.
Strangly the e-mails reappeared on the lock screen the following day!!!!!
Hey brianfromkirkcudbright,
Thanks for the follow up! I’m glad to hear that the issue is resolved. Have a great day!
- Matt M.
My locked screen has stopped showing e-mails again! Have checked that notifications is turned on and for some reason it was switched off. Re set notifications on both iPad and iPhone, but still nothing? Will let you know if it comes back on. Any idea why this has happened again?
Hey brianfromkirkcudbright,
Thanks for the follow up. If the issue persists you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action
- Matt M.
Since loading iOS 8 my e-mails do not appear on my locked screen.