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Remove device from "My Devices" list in iCloud.com "Settings"

Hi,


I have upgraded my iphone and followed everything to disassociate from my account.

I have turned off find my iphone, then erased the phone.


As a result, I can't see the old phone on find my iphone. Great.

BUT... if I go to iCloud.com, in "Settings", I can still see the old phone listed here, and can't do anything to remove it.


Any ideas?


Many thanks!

Posted on Sep 23, 2014 9:39 AM

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Posted on Sep 23, 2014 9:43 AM

If you still have the old phone, try singing out of iCloud on it (delete the account if it's running iOS 7 or earlier). The list shows devices signed into your account.

195 replies

Sep 23, 2014 9:52 AM in response to benoit.grelard

It might be worth a try but I can't be sure this will work. A number of people have posted with the same problem and I haven't seen a confirmed solution yet. I'm just speculating that because the list shows devices signed into your account (probably as part of an enhanced security measure from Apple), that signing out on an old device will remove it from the list. But as I said, no one has tested this to my knowledge.

Sep 23, 2014 10:58 AM in response to randers4

Hi,


So just to give people more context, your solution did work.

But as I was expecting it, I had to resetup, login, and logout.


So just to summarise, here are the steps I took:


- Re-setup the old phone (just set it up as a new phone, to be quicker)

- When prompted, login to iCloud on the old phone

- Once the phone is activated (you'll need to put the SIM card in):

- Go to Settings > iCloud > Find my iPhone and turn it off.

- Go to Settings > iCloud and click on sign out (this will sign you out of iCloud on this device)


At this point the device should be gone from iCloud.com's list of devices, and you can reset it once again.


There you go, hope it helps other people!

Sep 23, 2014 12:00 PM in response to benoit.grelard

Nice info if you still had the device in hand. I will remember that step when wifes new iP6 arrives. However, if the device is already gone then what? Just when you follow the directions as stated there is STILL another step!! Apple doc states, "erase all settings and content, that will prompt to turn off find my phone" . So I turned off FMP 1st, then erased all content and settings. Never signed out of iCloud totally dang! Now have old device stuck in settings (not in FMP though so that's a plus I guess.)

Oct 1, 2014 10:53 AM in response to benoit.grelard

I have the same issue with my old iPhone 4S. It still appears in iCloud Settings/My Devices on iCloud.com but does not show on Find My Phone.


I turned off Backup and Find My Phone and signed out of iCloud and then Reset/Erased all Content and Settings before sending the old phone out for recycling.


I no longer have the old phone


This is not a big deal. However, a solution that does not involve creating a new Apple ID or deleting the iCloud account would be desirable.


I see several other threads dealing with the same issue.

Remove device from "My Devices" list in iCloud.com "Settings"

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