Selt75

Q: I cannot connect to App store since updating to iOS 8 on my Iphone 4

I have tried accessing both the App Store and Itunes both just continue to try to connect but never seem to. I have tried to go to Settings to check and when I click app store in settings it completely locks up and then goes back to main screen.

 

Has anyone else encountered this since the iOS 8 update last week? Is there a work around?

iPhone 5s, iOS 8

Posted on Sep 23, 2014 2:09 PM

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Q: I cannot connect to App store since updating to iOS 8 on my Iphone 4

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  • by norm123,

    norm123 norm123 Sep 26, 2014 6:18 AM in response to Selt75
    Community Specialists
    Sep 26, 2014 6:18 AM in response to Selt75

    Hello Selt75

     

    If you are having issues connecting to the iTunes and App Store, then check out the article below to go over some setting on your iPhone to make sure that you can access them. One of the other thing to do, is make sure that you are up to date as a new software update was just released for iOS.

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    Regards,

    -Norm G. 

  • by The Yaman,Helpful

    The Yaman The Yaman Oct 11, 2014 11:39 PM in response to norm123
    Level 1 (5 points)
    Oct 11, 2014 11:39 PM in response to norm123

    Hi,

    It's not a connection problem!... (updates work fine, safari works fine, emails come in...!) I simply can't access the app store...

    Any other suggestions?

    Tnx

  • by JM4522,Helpful

    JM4522 JM4522 Oct 23, 2014 6:17 PM in response to The Yaman
    Level 1 (5 points)
    Oct 23, 2014 6:17 PM in response to The Yaman

    Exactly the same problem with my iPhone 5.  Appstore keeps looping asking the password again and again.  Seems it starts downloading, but quickly revert back to show the price of the app (Free) If I Hit it, it ask for the password again and again.  

     

    Same thing on another AppID on an iPad.

  • by JM4522,

    JM4522 JM4522 Oct 23, 2014 6:31 PM in response to JM4522
    Level 1 (5 points)
    Oct 23, 2014 6:31 PM in response to JM4522

    Go to Settings->iTunes & App Store

     

    See if you have your Apple ID setup in there. If you have, you could try signing out and signing back in again.

     

    Hope this helped.  It worked for me.

  • by hoosierquilt,

    hoosierquilt hoosierquilt Oct 25, 2014 8:32 AM in response to Selt75
    Level 1 (9 points)
    iPad
    Oct 25, 2014 8:32 AM in response to Selt75

    I did, I kept getting an error message telling me something to the effect of, "Cannot connect to iTunes store, (error -3212)" when trying to update my apps.  In doing some Google searching, I found another Apple Forum thread that suggested that if you nave Norton, go in and change your settings.  I went into the Firewall settings, and searched for "itunes" and changed the setting from "Auto" to "Allow".  That fixed my connection issues to the iTunes store and was able to update my apps.

  • by PamelaNZ,Helpful

    PamelaNZ PamelaNZ Nov 18, 2014 4:34 PM in response to Selt75
    Level 1 (5 points)
    Nov 18, 2014 4:34 PM in response to Selt75

    I fixed this on my iphone 5. I could sign on from my laptop but not my iPhone so I knew my account was valid.

    The following worked for me:

    Go to Settings, ITunes & App Store, select "Apple ID: <id_name>", select "View Apple ID", enter password.

    It seemed that you need to synchronise the account credentials stored on your phone with those in the App Store.

    Bah humbug!

  • by BRSYYC,Helpful

    BRSYYC BRSYYC Nov 21, 2014 8:54 PM in response to PamelaNZ
    Level 1 (5 points)
    Nov 21, 2014 8:54 PM in response to PamelaNZ

    This worked for me.  I tried most of the other suggestion such as the time shifting and none of them worked.

  • by cgramirez,

    cgramirez cgramirez Nov 22, 2014 3:47 PM in response to PamelaNZ
    Level 1 (0 points)
    Nov 22, 2014 3:47 PM in response to PamelaNZ

    It worked for me! I was trying with everything, even the official Apple instructions, with no success. Thanks!!

  • by mrvalli,

    mrvalli mrvalli Nov 22, 2014 8:46 PM in response to JM4522
    Level 1 (0 points)
    Nov 22, 2014 8:46 PM in response to JM4522

    Great, the tip of signing out and signing in to Appstore worked after I was crazy why my iPhone 6+ did not connect to the App Store.  Thanks for the tip.  So go to Settings -> iTunes &App Store -> clike the Apple ID and sign out and sign in again with your password and it just worked fine.

    Thanks for the tip, the forum really helped than going thru round and round with the lousy apple online support.

    I say this since I have had a problem to 'Backup' or 'Restore' or 'Sync', none of this worked with my iPhone 5 when after I updated to IOS 8.0.1 when I wanted to restore that data to my iPhone 6+, for two months there is an open support with Apple online support the guys talk so sweetly on the phone and on the chat and as if there sooo... much committed but never call back to settle the issue after putting it off to check with engineering team.  The error says 'Cannot backup due to an error', that is all.  I finally gave up and setup my iPhone 6+ as a new phone and trying to recover data from one App to other, it is really painful.

    I really gave up hope Apple is the greatest company with this experience till today the bug is not resolved.

  • by PamelaNZ,

    PamelaNZ PamelaNZ Nov 22, 2014 9:02 PM in response to mrvalli
    Level 1 (5 points)
    Nov 22, 2014 9:02 PM in response to mrvalli

    So glad this helped people. I haven't posted to Apple forums before so happy my advice has been useful.

    Failed backups seems to be caused because the iphone is trying to backup over the version created for the previous iOS. It seems you need to delete the old backup and create a completely new one.

  • by jasonfromjunortoun,

    jasonfromjunortoun jasonfromjunortoun Nov 24, 2014 8:04 PM in response to PamelaNZ
    Level 1 (0 points)
    Nov 24, 2014 8:04 PM in response to PamelaNZ

    Thanks PamelaNZ

     

    I had the error "Cannot connect to the iTunes store"

     

    I did this with my brand new ipod touch, and that has fixed it straight away.

    too bad apple suport has everyone checking & changing settings

     

    Thanks VERY MUCH

  • by ivanfromworld,

    ivanfromworld ivanfromworld Nov 26, 2014 12:28 PM in response to PamelaNZ
    Level 1 (0 points)
    Nov 26, 2014 12:28 PM in response to PamelaNZ

    Thanks PamelaNZ, your suggestion worked for me!

  • by Troutsource,

    Troutsource Troutsource Nov 29, 2014 7:21 PM in response to PamelaNZ
    Level 1 (0 points)
    Nov 29, 2014 7:21 PM in response to PamelaNZ

    THanks to PamelaNZ too. it's worked for me too.

  • by cynnamestix,

    cynnamestix cynnamestix Nov 30, 2014 4:49 AM in response to JM4522
    Level 1 (0 points)
    Nov 30, 2014 4:49 AM in response to JM4522

    JM4522, you ROCK.. this worked for me, thank you thank you thank you

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