Selt75
Level 1 (1 points)

Q: I cannot connect to App store since updating to iOS 8 on my Iphone 4

I have tried accessing both the App Store and Itunes both just continue to try to connect but never seem to. I have tried to go to Settings to check and when I click app store in settings it completely locks up and then goes back to main screen.

 

Has anyone else encountered this since the iOS 8 update last week? Is there a work around?

iPhone 5s, iOS 8

Posted on Sep 23, 2014 2:09 PM

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Selt75

Q: I cannot connect to App store since updating to iOS 8 on my Iphone 4

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  • by kaygill,

    kaygill kaygill Feb 2, 2015 7:57 PM in response to PamelaNZ
    Level 1 (0 points)
    Feb 2, 2015 7:57 PM in response to PamelaNZ

    Yes this worked for me too. Thanks for the support

  • by itsmeemmanuel,

    itsmeemmanuel itsmeemmanuel Mar 11, 2015 6:14 AM in response to kaygill
    Level 1 (0 points)
    Mar 11, 2015 6:14 AM in response to kaygill

    HI my iPhone 5 says cannot connect to iTunes store when I put my Apple ID

  • by MimsANDBerry,

    MimsANDBerry MimsANDBerry Jun 27, 2015 1:26 AM in response to cynnamestix
    Level 1 (0 points)
    Jun 27, 2015 1:26 AM in response to cynnamestix

    Hi guys, I've tried almost everything and I finally figured out where my problem was. I was able to use App Store from my iPhone 4 but not from my iPhone 5 even though I made sure I've logged in correctly. However, sometimes I could use App Store from my iPhone 5 but only using WiFi. So I knew my problem was with Cellular Data and that's how I repaired it:

    1. I went to Settings/iTunes & App Store and made sure that "Use Cellular Data" option is ON.

    2. I went to Settings/Cellular and checked below the "Use cellular data for:" menu and I turned on "App Store" option.

    Then I was able to use the store even through cellular data. It was so-bloody-easy but it costed me so-much-time to find out the problem! If you're having the same troubles - try it out.

  • by TiffCompton,

    TiffCompton TiffCompton Jun 27, 2015 11:27 PM in response to PamelaNZ
    Level 1 (1 points)
    Jun 27, 2015 11:27 PM in response to PamelaNZ

    I tried this, and STILL nothing. I've tried EVERYTHING at this point and it's been months since I've updated apps or downloaded songs on my iPhone 5. SOMEONE HELP!!!!! I've even called Apple tech support and they couldn't help me!

  • by TiffCompton,

    TiffCompton TiffCompton Jun 27, 2015 11:32 PM in response to MimsANDBerry
    Level 1 (1 points)
    Jun 27, 2015 11:32 PM in response to MimsANDBerry

    Just tried that too, and nothing. I did turn on cellular data, but it was turned on my cellular settings. And I tried signing in again, and still NOTHING.

  • by Gurumexx,

    Gurumexx Gurumexx Jul 1, 2015 7:29 AM in response to TiffCompton
    Level 1 (0 points)
    Jul 1, 2015 7:29 AM in response to TiffCompton

    I am having the same problem since only a couple of days ago.

    I have tried the sign out / sign in thing. But since that I can not even sign in anymore.

    All the other things such as Cellular Data, automatic time settings, etc. did not work neither.

    It works fine on my Ipad Air and my Iphone 5s but it does not work on the Iphone 6.

     

    It seems that it is connecting to the app store to verify my credentials. I have tried it with a wrong ID and / or with a wrong password. Then I got an error message. But when I enter my real credentials it just does not sign in and no error message appears.

     

    Can somebody please help!

  • by Paleface Vaper,

    Paleface Vaper Paleface Vaper Aug 5, 2015 12:08 PM in response to PamelaNZ
    Level 1 (0 points)
    Aug 5, 2015 12:08 PM in response to PamelaNZ

    Nice!. this finally worked for me. I've been reading and doing all kinds of "fixes" for this issue over the past few days with no luck. This finally got it going again. I don't know why it went from connecting to the app store to all the sudden not connecting for no reason. I guess if it happens again i'll know what to do.

  • by draejardine,

    draejardine draejardine Aug 21, 2015 6:30 AM in response to MimsANDBerry
    Level 1 (0 points)
    Aug 21, 2015 6:30 AM in response to MimsANDBerry

    Did these two steps and still getting blank screen for Featured, Top Charts, Explore and Search. Just a blank white screen.And I'm on an iPhone 6 with the latest software version as well. So frustrating!

  • by jasdeepjaitla,

    jasdeepjaitla jasdeepjaitla Aug 25, 2015 10:29 AM in response to norm123
    Level 1 (0 points)
    Aug 25, 2015 10:29 AM in response to norm123

    Both my iPad and iPhone lock up when trying to go to iTunes & App Store in Settings, it won't enter it, so I can't sign out to try to "reset" things.

     

    This happened in latest update, and Apple Music is not functioning properly either. I think it's related.

     

    iOS 8.4.1 (most recent update)...

  • by Woutvis,

    Woutvis Woutvis Oct 21, 2015 12:59 PM in response to PamelaNZ
    Level 1 (0 points)
    Oct 21, 2015 12:59 PM in response to PamelaNZ

    Thank you PamlaNZ! Tried all other options, signing in and out to Appstore, iOS updates etcetera.

    This tip worked for me.

  • by Ben Curls,

    Ben Curls Ben Curls Nov 19, 2015 4:01 PM in response to Selt75
    Level 1 (0 points)
    Nov 19, 2015 4:01 PM in response to Selt75

    IF you have problems connecting and you are confident that you don't have problems with your internet connection, what you need to do is to follow these steps:

     

    -Go to Settings App

    -Go to App and iTunes Store / iTunes and App Store

    -Tap your Apple ID and sign out.

    -Sign-in back by entering your password.

     

    and that's it, you may now try to log in and it will definitely work!

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