venkol

Q: Devices cannot connect to iPhone 6 Hotspot

This is kind of a weird issue, I recently purchased the 4.7" IP6 from T-Mobile whose plan includes 5 GB of Tethering every month.  When I setup the hotspot feature, it looks like my devices are rapidly connecting, immediately disconnecting, and connecting over again.  This cycle continues for a few minutes before the devices seem to give up trying to connect.  I have tried both my laptop and another phone and the iPhone 6 behaves the same way.

 

I have been able to tether via USB with only a few minor issues (it took me a couple hard restarts of the IP6 to get my laptop to recognize the devices).  Neither my laptop or my other phone were recognizable with the IP6 bluetooth search, but it looks like that is a know issue.

 

Did I just get a dud?  Anyone else experiencing weird tethering issues?

iPhone 6, iOS 8, T-Mobile

Posted on Sep 23, 2014 2:47 PM

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Q: Devices cannot connect to iPhone 6 Hotspot

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  • by davesastar,

    davesastar davesastar Sep 26, 2014 12:44 AM in response to venkol
    Level 1 (0 points)
    Sep 26, 2014 12:44 AM in response to venkol

    I have been experiencing a similar issue. Tethering my iPad mini to my iPhone 4 via Bluetooth worked just fine. Now I have an iPhone 6 with iOS 8 the iPad connects to the iPhone 6 but then disconnects almost imediately. I can not be sure if this is the phone or the software but it deffinately does not work like it used to. I too would be interested if anyone knows why this is and what the solution is. Maybe wait wait for an operating system update!

  • by joe_7399,

    joe_7399 joe_7399 Sep 26, 2014 6:41 AM in response to venkol
    Community Specialists
    Sep 26, 2014 6:41 AM in response to venkol

    Hi venkol

     

    Welcome to the Apple Support Communities!

     

    For troubleshooting your Personal Hotspot, I would recommend reading over and working through the troubleshooting steps outlined in the attached article. 

     

    iOS: Troubleshooting Personal Hotspot

     

    Have a great day, 

    Joe

  • by joe_7399,

    joe_7399 joe_7399 Sep 26, 2014 6:41 AM in response to venkol
    Community Specialists
    Sep 26, 2014 6:41 AM in response to venkol

    Hi venkol,

     

    Welcome to the Apple Support Communities!

     

    For troubleshooting your Personal Hotspot, I would recommend reading over and working through the troubleshooting steps outlined in the attached article.

     

    iOS: Troubleshooting Personal Hotspot

     

    Have a great day,

    Joe

  • by oscusn,

    oscusn oscusn Nov 2, 2014 4:32 PM in response to joe_7399
    Level 1 (0 points)
    Nov 2, 2014 4:32 PM in response to joe_7399

    I have the same issue. I tried the troubleshooting steps. Still does the same thing. I even did a complete "Reset All Settings" and still, the same thing. This has been going on since I did the last iOS upgrade. Grrrr........frustrating.

  • by MSETCAT,

    MSETCAT MSETCAT Nov 5, 2014 2:30 AM in response to joe_7399
    Level 1 (0 points)
    Nov 5, 2014 2:30 AM in response to joe_7399

    Sorry but this feedback was useless at all and does not change anything! If i try to connect my Laptop with iPhone 6 (iOS8.1) Hotspot it connects, disconnects, connect, dissconnect! Sometimes dissconect happens after 1-5 seconds, sometimes it works for 30-60 seconds....! No reason to see except that this maybe is an iOS8.1 bug

     

    I tried with other phones (Windows Phone and Android) and it works without any problems - so it´s nothing wrong with my Notebook!

  • by corliss_saghze,

    corliss_saghze corliss_saghze Nov 6, 2014 10:37 AM in response to MSETCAT
    Level 1 (0 points)
    Nov 6, 2014 10:37 AM in response to MSETCAT

    Try this: on your iphone6 go to settings/general/reset and then hit "reset networks settings". Phone will restart and on the downside you'll lose your stored wifi passwords, but your phone will now have a refreshed profile when talking to your laptop/iPad etc.

    I was having the on-off-on and cannot connect settings when tethering my lenovo laptop to the i6, but this fixed it!

  • by MSETCAT,

    MSETCAT MSETCAT Nov 6, 2014 11:44 PM in response to corliss_saghze
    Level 1 (0 points)
    Nov 6, 2014 11:44 PM in response to corliss_saghze

    Will that only delete my Wifi Settings/passwords or also my 3G/LTE Settings?

  • by davesastar,

    davesastar davesastar Nov 7, 2014 2:46 AM in response to venkol
    Level 1 (0 points)
    Nov 7, 2014 2:46 AM in response to venkol

    joe_7399. The link is useless and does not help to resolve the issue of tethering via bluetooth. I have tried resetting all settings and I still get nothing. When I do manage to obtain a constant bluetooth connection the iPad still can not get the internet.

     

    the only work around I have come across that works so far is tethering via wifi and changing my iPhone settings to never put the phone to sleep (auto lock). This leaves the screen on thus the wifi radio on the phone does not turn off either. But this is not good for my phones screen or battery.

     

    Apple make software for apple hardware, apple make the iPhone and Apple make the iPad. These things should work seamlessly. Unfortunately, they don't. Over the years I have seen more and more bugs appear in the software. Apple should work on resolving these otherwise they may see customers moving to Android operating systems.

     

    iI'm really annoyed with this issue. I'm no software engineer, but can't believe it is a difficult fix. I'm also surprised I can't find more online about this issue. For me this is a big deal. It is the most convenient way to get my iPad online.

  • by MSETCAT,

    MSETCAT MSETCAT Nov 7, 2014 3:07 AM in response to davesastar
    Level 1 (0 points)
    Nov 7, 2014 3:07 AM in response to davesastar

    Definitely true - so many new bugs i did not expect!

     

    Now i found an additional bug with that: If i connect via Bluetooth with my car to use the hands-free-phone system (don´t know how to call it correct in english) then I can talk between 30sec and 3 mins - and then suddenly the connection gets lost! After 3-10 sec the connection is back again and i hear the others talking again! Crazy.....

     

    APPLE: PLS TAKE CARE OF THAT - we all wait for an update to solve that problem!!!!!!!!!!!!!!!!!

  • by elisemc,

    elisemc elisemc Nov 15, 2014 9:16 AM in response to venkol
    Level 1 (0 points)
    Nov 15, 2014 9:16 AM in response to venkol

    I am sad to report the same issue. Year old ipad mini was able to connect to my old iPhone 4s hotspot no problem. I now have an iPhone 6 restored from the iphone 4s - so same settings. But it can't connect to the iphone 6 in any way - Bluetooth, wifi or any other means. It can see it but it gives an error message. This is really disappointing Apple. They are both your devices. How can handoff or any other service work if this basic compatibility won't work. I would expect this from Microsoft- not apple.

  • by jody262,

    jody262 jody262 Nov 28, 2014 12:41 PM in response to venkol
    Level 1 (0 points)
    Nov 28, 2014 12:41 PM in response to venkol

    Did you ever get your issue resolved? I just got my iphone 6 and it worked the first few times when I used the hot spot but now it doesn't. My laptop sees the iphone and tries to connect but all I see is a flashing of the blue header - maybe it is connecting/disconnecting rapidly? Finally the laptop gives up.

     

    Apple, STOP posting the above link, it does not solve the problem.  When can we expect a real solution?????

  • by Bcortez777,

    Bcortez777 Bcortez777 Dec 2, 2014 3:41 PM in response to venkol
    Level 1 (0 points)
    Dec 2, 2014 3:41 PM in response to venkol

    IF you turn off your LTE data or change it to Data only it will work

    Settings>Celluar

  • by rachelcklee,Helpful

    rachelcklee rachelcklee Dec 8, 2014 11:04 AM in response to venkol
    Level 1 (5 points)
    Dec 8, 2014 11:04 AM in response to venkol

    try changing the name of your phone to something else and changing your password for your hotspot. it worked for me

  • by squidbot,Helpful

    squidbot squidbot Dec 18, 2014 11:15 PM in response to rachelcklee
    Level 1 (5 points)
    Dec 18, 2014 11:15 PM in response to rachelcklee

    rachelcklee said "try changing ... changing your password for your hotspot. it worked for me"


    I had the connect, rapidly disconnect, over and over until it timed out problem this morning for the first time (may have been the first time I'd tried to connect since the 8.2.1 update.) I'd tried all the troubleshooting steps on the page but none worked, including network reset and a complete restore. I read the above quote and thought to myself "well, it seems ridiculous that changing the password would fix it, but heck, I've tried everything else and don't really want to go to the Apple store." Of course, you can see the punchline coming, it worked! All I had to do was change the password from the initial randomly assigned one to one I picked myself and I was suddenly connecting to my phone again (in fact I'm writing this on my laptop connected to my phone right now.) Thanks rachelcklee! I'd have never thought to try that otherwise.

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