iAachen

Q: iPhone 5 camera stopped working after update to iOS 8.

After the update to iOS 8, the camera on my iphone 5 (16 GB) stopped working. when i turn it on, the screen turns black and i cannot use any of the buttons. in the beginning, only the front camera worked after some waiting time but at the moment, even that does not work.

Can anyone suggest how to fix this bug, or can i just downgrade back to ios7?

 

Looking forward to responses and thank you in advance.

iPhone 5, iOS 8, iOS 8 caused my camera to stop work

Posted on Sep 24, 2014 12:22 AM

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Q: iPhone 5 camera stopped working after update to iOS 8.

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  • by pedro d,

    pedro d pedro d Sep 26, 2014 1:47 PM in response to iAachen
    Community Specialists
    Sep 26, 2014 1:47 PM in response to iAachen

    Hello there, iAachen.

     

    The following Knowledge Base article offers up some great information on troubleshooting the issue you're describing:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Particularly:

    Camera isn't functioning or has undesired image quality

    1. If the screen shows a closed lens or black image, force quit the Camera app.
    2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    4. Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    5. Try turning iPhone off and then back on.
    6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    7. Try to remain steady while focusing:
      • Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
        Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
      • Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
        Note: Video-recording features are not available on original iPhone or iPhone 3G.
    8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

     

    My issue is still not resolved. What do I do next?

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.