Emerii
Level 1 (0 points)

Q: Macbook Pro Connection Problems

Hello,

 

I've had my 13 inch Macbook Pro for a little over a year now, and just yesterday I began experiencing problems. My laptop will say it's connected to the Wi-Fi with full signal, but will sporadically stop loading pages. Apps like Skype will suddenly stop loading as well and all of my contacts appear offline. I know it's not a router/modem problem because this issue occurs on my college campus as well, where the Wi-Fi is usually quite fast and no one else is having trouble with it. Also, both at home and on campus all of my other devices (iPhone 4s, iPad mini) can connect and stay connected with no problem. Pages will begin to load again after a bit, but I can't be having this problem because I have an online class that streams live, and I'm unable to watch it without the feed cutting off and on again.

 

Any help is appreciated. So far I've tried rebooting and switching browsers from Firefox to Chrome.

 

Thanks!

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Sep 24, 2014 8:34 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

Step 1

Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

Step 2

Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

Step 3

If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

Step 4

Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter  tab, if there is one. Uncheck the box marked

          Wake for Wi-Fi network access

if it's checked.

Step 5

Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

Step 6

Reset the System Management Controller.

Step 7

Reset the PRAM.

Step 8

Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

Posted on Sep 24, 2014 9:17 AM

Close
Emerii

Q: Macbook Pro Connection Problems

  • All replies
  • Helpful answers

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Sep 24, 2014 9:17 AM in response to Emerii
    Level 10 (208,037 points)
    Applications
    Sep 24, 2014 9:17 AM in response to Emerii

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Step 2

    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter  tab, if there is one. Uncheck the box marked

              Wake for Wi-Fi network access

    if it's checked.

    Step 5

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 6

    Reset the System Management Controller.

    Step 7

    Reset the PRAM.

    Step 8

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.