Ramser

Q: iPhone 6 bluetooth issues

I upgraded from iPhone 5 to iPhone 6 and i've been having issues with bluetooth connectivity, when connecting my LG Tone Plus (LG HBS-730) headset i can't answer calls from the headset button and also i get an out of range message sometimes and this wasn't happening with my iphone 5 on IOS 8, i tried the headset in my wife's iphone 5 IOS 8 and it works fine. With my Motorola Buds i'm having the same issue with answering calls from the headset button. Any input on this?

iPhone 6, iOS 8

Posted on Sep 24, 2014 9:36 AM

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Q: iPhone 6 bluetooth issues

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  • by SandeepPattnaik,

    SandeepPattnaik SandeepPattnaik Sep 28, 2014 9:00 PM in response to mjarch
    Level 1 (0 points)
    Sep 28, 2014 9:00 PM in response to mjarch

    I faced the same issue with my 2014 Honda Accord on the very first day (09/19). As per the apple support, the backup restoration from my iPhone 5s to iPhone 6 messed up my settings. So, they advised me to reset settings to factory default. After doing so, I was able to pair my phone with Plantronices Edge and to Honda Link. But today again I faced the similar issue, and I thought the upgrade to iOS 8.0.2 would work. I upgraded my phone and the bluetooth started working again for sometime and again it stopped working. I don't see bluetooth issues being addressed in iOS 8.0.2.

    Also I do see some issues with FaceTime calls. The incoming FaceTime calls are being notified in my mac and iPhone as the devices are synched with the same apple Id, and when I receive the call on my mac the iPhone FaceTime call doesn't get disconnected properly and the phone gets hung.

     

    Apple, request you folks to address these. Thanks.

  • by krantiredeyes,

    krantiredeyes krantiredeyes Sep 29, 2014 7:53 AM in response to aceit2000
    Level 1 (0 points)
    Sep 29, 2014 7:53 AM in response to aceit2000

    Hello,

    To do 'Reset my settings', the phone is asking me a passcode. What passcode is it ? Its not taking the passcode the car gave. Its not taking the passcode that I use to unlock the phone. What passcode is it ? Please help.

    Thank you.

  • by vgrjr,

    vgrjr vgrjr Sep 29, 2014 8:00 AM in response to Ramser
    Level 1 (4 points)
    iPhone
    Sep 29, 2014 8:00 AM in response to Ramser

    Thanks I will try and turn my location services off.  I am able to get it paired but then when I go to make a phone call it cuts out and transfers to the phone.  I reset everything, got it to work, then once the phone is powered off the trouble persists.  I have had 2 customer service reps tell me they have never heard of the problem which I find a little bit hard to believe because if you google it it is quite obvious I am not the only one having this problem.  I would just like to know that apple is aware of the problem and they are trying to address it.

  • by Ramser,

    Ramser Ramser Sep 29, 2014 8:50 AM in response to krantiredeyes
    Level 1 (0 points)
    Sep 29, 2014 8:50 AM in response to krantiredeyes

    If you're resetting your iphone settings it usually asks for the phone unlock code. Not sure why it isn't accepting it.

  • by krantiredeyes,

    krantiredeyes krantiredeyes Sep 29, 2014 9:20 AM in response to Ramser
    Level 1 (0 points)
    Sep 29, 2014 9:20 AM in response to Ramser

    IT now took the iphone unlock code. i shall try connecting to my sonata in the evening and see if the resetting fixes it. Thank you

  • by trhino77,

    trhino77 trhino77 Sep 29, 2014 10:31 AM in response to vgrjr
    Level 1 (0 points)
    Sep 29, 2014 10:31 AM in response to vgrjr

    So far the only thing that has worked, for me, is turning of Location services completely.  I am now going to see if I can narrow it down to a specific applications' location service affecting my connection.  2014 Jeep Cherokee

    1. Restored phone - Reset network settings/delete from SUV/delete from phone - re-pair device - calls not working

    2. Installed phone as New/delete from SUV/delete from phone - re-pair device - calls not working

    3.  Reset network settings/delete from SUV/delete from phone - re-pair device - calls not working

    4.  Reset All settings/delete from SUV/delete from phone/reboot device - re-pair device - calls not working

    5.  Turn off ALL Location Services - Calls now working- audio works - messaging works

  • by digital4483,

    digital4483 digital4483 Sep 29, 2014 11:12 AM in response to Ramser
    Level 1 (0 points)
    Sep 29, 2014 11:12 AM in response to Ramser

    I am having the same problem in my Volkswagen. On my iphone 5 i never had an issue with my phone connectivity to my car even when I updated it to ios8. Since I got my iphone 6 I have had nothing but problems. I even had the phone replaced (because i bent it. wish I was kidding but it happened to me and it was in my pocket with out a case). Anyway, I got it replaced wondering if it was a hardware issue and it wasn't. It still doesn't work and the update to 8.0.2 didn't help either. I can stream music to my car and other devices but I can't do use my hands free phone anymore. Very very annoying. Apple please fix this issue. I hope its on your radar enough to fix this with a software update. Very unhappy with this issue.

  • by jl.andrews08,

    jl.andrews08 jl.andrews08 Sep 30, 2014 8:55 AM in response to Ramser
    Level 1 (0 points)
    Sep 30, 2014 8:55 AM in response to Ramser

    I too am having trouble with my new iPhone 6 connecting to my car's bluetooth system.  It will pair, then it is stuck in my last phone call.  Cannot use it for phone calls or music.  I just upgraded from a 5S running iOS 8 and didn't have any issues with that phone.  According to Kia, this is an Apple issue...I have re-booted both systems and still nothing. 

  • by trhino77,

    trhino77 trhino77 Sep 30, 2014 12:27 PM in response to jl.andrews08
    Level 1 (0 points)
    Sep 30, 2014 12:27 PM in response to jl.andrews08

    Turning off Locations services worked but I think I have narrowed the issue with my iPhone 6 to "SIRI".  I have turned location services back On and only disabled "SIRI" and now everything works as advertised with my Bluetooth connection on Jeep Cherokee 2014 UConnect.

  • by minee,

    minee minee Sep 30, 2014 12:27 PM in response to Ramser
    Level 1 (0 points)
    Sep 30, 2014 12:27 PM in response to Ramser

    I did what worked for you on my LG Tone 730 and it did not fix the "hang up" or the "call answer" functionality.  Then I tried a reset of all settings and now both of these functions are working.

  • by App(a)led,

    App(a)led App(a)led Oct 1, 2014 1:48 AM in response to App(a)led
    Level 1 (0 points)
    Oct 1, 2014 1:48 AM in response to App(a)led

    Sorry.. I can see that Apple has changed the name of this setting.  It used to be called "Incoming Calls", now it's called "Call Audio Routing".  Do it's:

     

    "Settings" > "General" > "Accessibility" > "Call Audio Routing" > "Headset"

  • by GreenTwig,

    GreenTwig GreenTwig Oct 1, 2014 7:47 PM in response to trhino77
    Level 1 (0 points)
    Oct 1, 2014 7:47 PM in response to trhino77

    I'll try disabling Locations services and then also Siri... will see if this fixes my issue...

     

    I have the problem in a Hyundai IX35

  • by mscheidell,

    mscheidell mscheidell Oct 3, 2014 4:45 PM in response to Ramser
    Level 1 (115 points)
    Oct 3, 2014 4:45 PM in response to Ramser

    I have been a lucky boy.  2014 Jeep Compass with uConnect.  Bluetooth worked with my new iPhone 6+ using iOS8.  Was fearful of upgrading to 8.0.2 but went forth 'blindly' into the night.

     

    Just took the car out for a spin and made two calls without any issue.  One of the calls lasted for 2 1/2 minutes.  So I feel pretty good that the gremlins are not going to bite me in the butt.

     

    I don't have any other devices capable of hand-off\continuity, Siri is turned on, Wi-fi is turned on.  I had deleted the other two phones and their phonebooks that I had paired with the car so it was kind of a virgin pairing for the uConnect.  Oh yeah - location services is also turned on.

  • by Pegasuspen,

    Pegasuspen Pegasuspen Oct 7, 2014 10:48 AM in response to trhino77
    Level 1 (0 points)
    Oct 7, 2014 10:48 AM in response to trhino77

    Thanks, this works great!

  • by bahrrt,

    bahrrt bahrrt Oct 14, 2014 2:49 PM in response to Orlando Vixen
    Level 1 (0 points)
    Oct 14, 2014 2:49 PM in response to Orlando Vixen

    This issue isn't just with BT headsets. I bought one unlocked from the Apple Store and returned it the next day b/c it wouldn't stay paired to my car's audio. If I turned off the phone I would have to connect manually. If I turned off my car's stereo I would have to manually connect my car's audio to the phone. It seems there is a discovery issue in the phone's firmware for IP6 BT. My 5S is perfect.

     

    I had a separate issue that made me finally realize that the time isn't now to get this phone. Heck, I may even wait until the next iteration. Or, I read that they have a definite fix for the issues I was experiencing.

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