krasea

Q: "could not activate cellular data network"

got a new iphone 6 and repeatedly having problems using cellular data after bringing the phone out of sleep, if I turn it off and back on again it seems to work fine but will have the same issue next time "could not activate cellular data network" Anyone else experiencing same problem or have suggestions ?

iPhone 6, iOS 8

Posted on Sep 24, 2014 9:52 AM

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Q: "could not activate cellular data network"

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  • by pedro d,

    pedro d pedro d Sep 27, 2014 9:11 AM in response to krasea
    Community Specialists
    Sep 27, 2014 9:11 AM in response to krasea

    Hello there, Krasea.

     

    The following Knowledge Base article offers up some great recommendations for troubleshooting issues with cellular data connections with your iOS device:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.