iPhone 6 earpiece not that loud

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Level 1

26 points

iPhone 6 earpiece not that loud

I'm not sure if anyone else has noticed this, but when I'm talking on the phone and have the volume setting to the max, it's not really loud. Sometimes I can barely hear people on the other end. I feel like the iPhone 4 and 5 earpieces could go louder.

(yes, I've taken off the plastic wrap)

Anyone experiencing this issue?

Posted on Sep 24, 2014 12:15 PM

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Answer 1

norm123

Community Specialist

Sep 27, 2014 12:35 PM in response to D37

Hello D37,

If you are having issues with the receiver on your iPhone, then check out the troubleshooting outlined below to get it sorted out.

iPhone: Receiver and call audio quality issues

http://support.apple.com/kb/ts5196

Follow these steps to resolve the issue:

Increase the volume during the call.
Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
Make sure nothing is plugged into the headphone jack or the dock connector.
Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
Restart the iPhone.
Make sure your device is up to date.
If the issue is not resolved, contact Apple Support.

Regards,

-Norm G.

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