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User profile for user: paivacy
paivacy Author
User level: Level 1
0 points

MacBook Pro Performance Issues

I've had my MacBook Pro for a couple years now and it has recently started to run a bit on the slow side. It mainly happens during routine actions (maximizing already running programs, random save actions in word and excel, trying to send e-mail through the mail app, trying to use the tool bar in various applications ) and without any rhyme or reason to it. The computer will randomly give me the spinning wheel of death.


Several folks have suggested a diagnostics with EtreCheck, so I'll post the report here once its finished. Hoping someone can help me out here.


EtreCheck version: 1.9.15 (52)

Report generated September 24, 2014 at 7:06:36 PM EDT


Hardware Information: ?

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information: ?

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ?

OS X 10.9.4 (13E28) - Uptime: 2 days 10:10:48


Disk Information: ?

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (168.25 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information: ?

Apple Inc. FaceTime HD Camera (Built-in)

PIXART USB OPTICAL MOUSE

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ?

Apple Inc. thunderbolt_bus


Gatekeeper: ?

Mac App Store and identified developers


Kernel Extensions: ?

[loaded] com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4) Support


Problem System Launch Daemons: ?

[failed] com.apple.wdhelper.plist


Launch Daemons: ?

[loaded] com.adobe.fpsaud.plist Support

[running] com.eltima.ElmediaPlayer.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support


Launch Agents: ?

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


User Launch Agents: ?

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist


User Login Items: ?

iTunesHelper

uTorrent

Dropbox


Internet Plug-ins: ?

GameFacePlugin: Version: GameFacePlugin 1.8.0.1 - SDK 10.5 Support

Unity Web Player: Version: UnityPlayer version 4.1.2f1 Support

Default Browser: Version: 537 - SDK 10.9

Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 Support

RL Secure Plug-In Layer: Version: (null) - SDK 10.5 Support

JavaAppletPlugin: Version: Java 7 Update 21 Check version


Audio Plug-ins: ?

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins: ?

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins ?

ContentManager: Version: (null) - SDK 10.5 Support

RocketEngine: Version: (null) - SDK 10.5 Support

UploadManager: Version: (null) - SDK 10.5 Support


3rd Party Preference Panes: ?

Flash Player Support

Java Support


Time Machine: ?

Time Machine not configured!


Top Processes by CPU: ?

8% Safari

4% WindowServer

4% Finder

3% CVMCompiler

1% uTorrent


Top Processes by Memory: ?

70 MB Safari

57 MB Mail

41 MB Finder

37 MB WindowServer

33 MB softwareupdated


Virtual Memory Information: ?

150 MB Free RAM

631 MB Active RAM

491 MB Inactive RAM

1.12 GB Wired RAM

5.74 GB Page-ins

246 MB Page-outs

Posted on Sep 24, 2014 4:10 PM

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6 replies
User profile for user: John Galt
John Galt
User level: Level 10
146,402 points

Sep 24, 2014 4:16 PM in response to paivacy

First, back up your Mac. To learn how to do that read Mac Basics: Time Machine backs up your Mac

Then:

Launch the Console app - it is in your Utilities folder. You can find it by selecting Utilities from the Finder's Go menu.


If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu. Select Show Toolbar if it is not already shown.


Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's problem.

To do that click the Clear Display button in the Toolbar. All previously displayed log entries will reappear.


Next: Perform whatever actions cause the Mac to exhibit the slow behavior. If the problem is caused by errors logged by the system, the Console window will show them being recorded in system.log.


One or more of them, along with their time stamps, may reveal the reason for the problem you describe.


Copy and paste those log entries in a reply. If hundreds of the same repetitive messages appear, please edit them before posting. There should be no need for more than 100 or so total log entries.


Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered.

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User profile for user: paivacy
paivacy Author
User level: Level 1
0 points

Sep 24, 2014 5:14 PM in response to John Galt

Went ahead and checked out the system.log while using the machine. This is what came from it (tried to delete duplicates like you asked)


Sep 24 18:50:52 USERS-MacBook-Pro com.apple.launchd[1] (com.apple.quicklook.satellite.9694A63E-AD60-4D28-BF69-7BABE6C933C4[6430]): Exited: Killed: 9


Sep 24 18:52:38 USERS-MacBook-Pro.local mdworker32[6427]: CGSConnectionByID: 0 is not a valid connection ID.


Sep 24 18:52:39 USERS-MacBook-Pro.local mdworker32[6427]: CGSGetSpaceManagementMode: No connection with id 0x 0


Sep 24 18:54:34 USERS-MacBook-Pro.local com.apple.WebKit.WebContent[6749]: BUG in libdispatch: 13E28 - 2899 - 0x4


Sep 24 18:54:34 USERS-MacBook-Pro com.apple.launchd[1] (com.apple.WebKit.WebContent.3A01A5E0-F309-485B-893C-67339A55C59D[6749]): Exited with code: 1


Sep 24 18:57:06 USERS-MacBook-Pro.local sandboxd[6400] ([85]): mds_stores(85) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist


Sep 24 18:57:23 USERS-MacBook-Pro.local com.apple.SecurityServer[15]: Session 100064 created


Sep 24 18:57:26 USERS-MacBook-Pro.local sandboxd[6400] ([6860]): QuickLookUIHelpe(6860) deny file-read-data /Users/USERMacBook/Library/Mail/V2/IMAP-USEREMAIL@imap.gmail.com/[Gmail].mbox/All Mail.mbox/005D935D-4914-4A02-B2B5-1E77FED65A31/Data/3/6/1/Messages/163248.emlx


Sep 24 18:57:56 --- last message repeated 2 times ---


Sep 24 19:00:02 USERS-MacBook-Pro.local com.apple.time[192]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).


Sep 24 19:00:12 USERS-MacBook-Pro xpcproxy[6868]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2


Sep 24 19:00:18 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:00:18 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Safari" after 1.58 seconds (server forcibly re-enabled them after 1.53 seconds)


Sep 24 19:01:25 USERS-MacBook-Pro.local xpchelper[6867]: Info.plist does not contain an XPCService dictionary: /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManage r/369035CE-3C56-43A8-98A8-6D93BE8B21F4.activeSandbox/Root/System/Library/Framewo rks/Security.framework/Versions/A/XPCServices/SecurityAgent.xpc


Sep 24 19:01:44 USERS-MacBook-Pro.local parentalcontrolsd[6878]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream


Sep 24 19:06:22 USERS-MacBook-Pro.local Finder[198]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.


Sep 24 19:06:54 USERS-MacBook-Pro.local System Events[6940]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.


Sep 24 19:06:54 USERS-MacBook-Pro.local System Events[6940]: .sdef warning for type 'text | missing value | any' attribute 'uniqueID' of class 'XML element' in suite 'XML Suite': AppleScript ID references may not work for this property because its type is not NSNumber- or NSString-derived.


Sep 24 19:14:21 USERS-MacBook-Pro.local com.apple.SecurityServer[15]: Session 100066 created


Sep 24 19:17:24 USERS-MacBook-Pro.local Finder[198]: CreateWithFileInfo failed to create URL with FSRef, falling back to blank icon.


Sep 24 19:17:28 USERS-MacBook-Pro.local Finder[198]: [QL] After retry, preview was from a different type for <QLPreview 0x7fdd1af01a90 179607 file:///Users/USERMacBook/Desktop/Coaches%20Directory%20Emails%20Lists/Coaches% 20Emails%20-%20Indiana%20All.xlsx>


Sep 24 19:18:34 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:18:35 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 1.30 seconds (server forcibly re-enabled them after 1.00 seconds)

Sep 24 19:19:30 USERS-MacBook-Pro.local Finder[198]: [QL] After retry, preview was from a different type for <QLPreview 0x7fdd1aed9dc0 177371 file:///Users/USERMacBook/Desktop/Coaches%20Directory%20Emails%20Lists/Coaches% 20Emails%20-%20Indiana%20All.xlsx>


Sep 24 19:28:04 USERS-MacBook-Pro xpcproxy[6992]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2


Sep 24 19:29:21 USERS-MacBook-Pro.local syncdefaultsd[6991]: **** globally delaying apps from syncing, next sync will be in 17s


Sep 24 19:29:38 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Finder"

for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:29:39 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.40 seconds (server forcibly re-enabled them after 1.00 seconds)


Sep 24 19:29:42 USERS-MacBook-Pro.local Finder[198]: [QL] After retry, preview was from a different type for <QLPreview 0x7fdd18473610 188315 file:///Users/USERMacBook/Documents/Work%20Documents/HCBC/Fall%20AAU%20Document s/Registration%20Spreadsheet%20-%20Fall%20AAU.csv>


Sep 24 19:29:55 USERS-MacBook-Pro.local Console[6994]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

Sep 24 19:29:58 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:30:05 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Console" after 8.15 seconds (server forcibly re-enabled them after 1.00 seconds)


Sep 24 19:32:47 USERS-MacBook-Pro.local Mail[358]: Could not load x-msg URL


Sep 24 19:34:05 USERS-MacBook-Pro.local syncdefaultsd[6991]: **** globally delaying apps from syncing, next sync will be in 21s


Sep 24 19:34:09 USERS-MacBook-Pro.local com.apple.time[192]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).


Sep 24 19:46:01 USERS-MacBook-Pro.local com.apple.SecurityServer[15]: Session 100067 created

Sep 24 19:46:19 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:46:22 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 3.84 seconds (server forcibly re-enabled them after 1.00 seconds)


Sep 24 19:51:56 USERS-MacBook-Pro.local WindowServer[100]: WSSetTrackingAreaEnabled : Invalid tracking area 0x608000294d70


Sep 24 19:52:09 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.


Sep 24 19:52:09 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Safari" after 1.10 seconds (server forcibly re-enabled them after 1.00 seconds)


Sep 24 19:54:42 USERS-MacBook-Pro.local ReportCrash[7054]: Saved crash report for PluginProcess[7053] version 9537 (9537.78.2) to /Users/USERMacBook/Library/Logs/DiagnosticReports/PluginProcess_2014-09-24-1954 42_USERS-MacBook-Pro.crash


Sep 24 20:00:45 USERS-MacBook-Pro.local Microsoft Word[7063]: GetScaledBatteryInfo is unimplemented and will be removed soon. Please stop using it.

Sep 24 20:00:51 USERS-MacBook-Pro.local WindowServer[100]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.


Sep 24 20:01:00 USERS-MacBook-Pro.local WindowServer[100]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 9.45 seconds (server forcibly re-enabled them after 1.00 seconds)

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User profile for user: John Galt
John Galt
User level: Level 10
146,402 points

Sep 24, 2014 8:22 PM in response to paivacy

Those log messages span a time period of over an hour. The goal is to correlate specific entries to specific instances in which the "wait cursor" appears. No specific entry is particularly noteworthy, but the number of them associated with various programs is not normal.


Please determine if the same problems occur in "Safe Mode":


  • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
  • You must disable FileVault before you can start your Mac in Safe Mode.
  • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
  • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
  • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
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User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

Sep 25, 2014 12:25 AM in response to paivacy

1. Do as John says. It is important to know that the mac operates normally in Safe Mode.

2. One problem is that you have uTorrent. For what did you use this app?

If you downloaded apps with it, it is very difficult to find out what crap came with those. At least take uTorrent out of the LoginItems.

3. I am not a proponent of eltima software and am very suspicious about the compatibility of elmedia player in Mavericks.

4. you have several adware generating internet plugins.

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MacBook Pro Performance Issues

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