Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 ear speaker not working

So I just have this iPhone 6 for a week and already have an issue...


I can dial a call....but can't hear anything....


If I put it on speak phone.....I can hear everything....


not sure way....just seems like the ear speaker is out for some reason


I rebooted.....I synced.....I re-intalled...


same issue still happens.....no sound coming-out of the ear speaker....


anyone care to help?


Masterdiver77

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:18 PM

Reply
Question marked as Best reply

Posted on Jun 26, 2017 5:44 PM

I had the same exact issue! Apple does not cheaply make their devices, but yes sometimes they will have defects or issues. Some on apples side some on the users side. If you have dropped your phone recently or it has been jostled in any way, the connectors up in the earpiece could have possibly come loose resulting in no sound. If you are a "tech savvy" person like me this is an easy fix. To fix this issue, you just need to, open the phone take the screen off then the earpiece and make sure the connector right above the little speaker is clean and firmly connected. But if you are not exactly "tech savvy", then I would look up a disassembley/ reassembly of an iPhone 6 screen on YouTube. And if that's too complicated for you, then I would recommend taking the phone into a repair shop or expirienced friend to fix your iPhone. I did this and it worked like a charm hope it does for you too!


Ps: I know this question was asked in 2014 and it's 2017, but this should help people currently having this issue solve it.

123 replies

Oct 31, 2016 7:12 AM in response to Masterdiver77

Hi all,


I am facing the same issue, can't hear any sound in speakers or in ear phones until i switch on and off the loud speaker. I encounter this issue just after 2 weeks of buying iphone6s plus. already replaced with new one, and this issue still persists. i am not sure any one in apple team is reading this and even trying to find the cause. i have already upgraded the os to 10.1 and no hope.


Kindly note:

  • When i don't have headphone attached the volume key pressing shows Ringer/Volume
  • when i have headphone attached the volume key pressing shows the Headphones.

So my phone don't have any issue detecting the Headphones and Speaker.


if apple team is reading this then please note; i have enabled my Diagnostic log to share with apple developers, so please if you can find the cause and fix it for me. i have no interest to keep replacing the phone, backup, restore and observe the issue again. i know this is just a audio routing technical glitch. but please try to fix this first in your next OS release.

Nov 30, 2016 6:37 AM in response to Cornthaman81

SOLVED


Okey all, listen carefully the solution. It's basically weird and Apple must solve this issue. because it's not headache of the end user to do take care of this method what I am going to explain.


It's all about your contact list. the format of your google sync account and/or yahoo contact list account sync causing some strange issue with the iphone especially when you using some calling app. what my alab fellow did and with confidant is, he erased the phone, then singed in to icloud to sync my contact list. then google contact list sync. and then erase all app even the build in one except the notes app. and then backup in icloud and erase the phone again.


after coming back home, I also did more precise things. I stopped Google and yahoo contact list sync and kept only the icloud one. I directly go to google account on website, there it provides to merge the duplicate contacts. I did all that. then export the list into vcf format and then I singed in to icloud web account and imported all contact list there. and then manually I checked each and deleted unwanted/ambiguous names/numbers. also there were some names with smiles and special chars that may cause the format conflict issue.


Believe me It's 3 weeks now and never encountered with the same issue. otherwise I already got one mobile replaced and the 2nd one had same issue for 3-4 time even after restore and erase until I did this.


Hope this thing will end this issue and Apple must take care of this contact list conflict issue.

iphone 6 ear speaker not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.