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All replies
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Helpful answers
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Sep 25, 2014 1:32 AM in response to ominostancoby K Shaffer,Depending on location, region, and/or country, your options may vary.
•Apple - Find Locations - country selector: Sales, service, training,
certification, & consulting. + Note service provider locator link below.
https://locate.apple.com/country
There are authorized Apple service providers who are independent
shops that could repair older models and look around for parts if the
computer is not a current model series. Happens a lot, since the new
ones have recent inventory; and older ones need repairs & parts.
- See all worldwide telephone support numbers
- Contact a mobile carrier
- Find an Apple Authorized Service Provider
- Visit an Apple Retail Store
You could look up your model identifier series portable computer in
a database such as Apple Support to be sure the exact build, then
use that info to look into repair guides and replacement part specs.
{If the model is the Aluminum 13-inch MacBook, Late 2008, that has
different parts and procedures to repair & replace them, than the
Late 2008 White polycarbonate 13-inch MacBook. There was only
one aluminum MacBook in the series, between 2006 & 2010.}
•How to identify MacBook models
•How to identify MacBook Pro models
See iFixit.com Apple portable guides for repair info & any reference
number for keyboard. Some of these require extensive take-apart
and perhaps the part can be costly if it is a unibody model with the
keyboard or touchpad fixed to the computer's body.
https://www.ifixit.com/Device/Mac_Laptop
Everymac.com has details about build models across the brand.
You may be able to decide if your DIY skills, and researched part
availability, could be suited to a self-repair attempt; however as
difficult as these can be, an authorized Apple trained technician
or an Apple Specialist, who has experience in these models, is a
better match to see about the repair task.
So depending on where you are located, the options vary. In some
places, there aren't many. Where are you?
In any event... hopefully you can get the correct service + parts.
Good luck & happy computing!
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Sep 26, 2014 10:09 AM in response to ominostancoby ominostanco,Thank you for your kind support!
I live in Italy and I own an
Apple MacBook "Core 2 Duo" 2.0 13" (Unibody)
Identifiers: Late 2008 Aluminum - MB466LL/A
Now, the problem is challenging: in fact my keyboard is not properly broken, but when I type any character I see an incomprehensible one. Even my virtual keyboard (software, not hardware) reacts in the same way!
Could you please explain me why?
Thank you!
Luigi
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Sep 26, 2014 1:52 PM in response to ominostancoby K Shaffer,Given the fact you likely have a combination hardware and software issue,
that should be properly diagnosed by an Apple trained Specialist who knows
the hardware and the methods of testing it thoroughly.
You should see which Specialist or other Apple Authorized Service Provider
nearest your location in Italy, can be of help. You may have to look around
as not all are created equal. A diagnostic test for both hardware & software
failures should be revealing; but I cannot tell you the cause of any issue.
Could be a logic board or other malady affecting the computer; diagnostic required.
Italia - Apple - Trova una sedeSales, Service, Training, Consulting, etc.
(click Flag icon) - same as this -
https://locate.apple.com/it/it/

Italy
800915904http://www.apple.com/it/support/
The linked page should show a map depending on your regional surrounds
and point out a few likely candidates for service, support, and options.
Good luck & happy computing!
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Oct 1, 2014 7:39 PM in response to ominostancoby applewpg,Plug in a USB keyboard. Is the problem still there? If so it's software.
let me know and we can go from there.
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Oct 1, 2014 11:15 PM in response to ominostancoby K Shaffer,Well, if you have access to a USB keyboard, hopefully an Apple one but any could be
used to test the computer; through certain keys won't be correctly marked if Windows...
If you only have access to a Windows system keyboard, two Support articles such as
these can help determine which keys are different between OS X & Windows function:
•Boot Camp: About keyboards and key assignment for Microsoft Windows - apple support
•Keyboard mappings using a PC keyboard on a Macintosh
http://support2.microsoft.com/kb/970299 - microsoft support
...Then, you can attempt a reset of the System Management Controller & hope for the best.
Look through the items listed prior to details in this page, before performing their Reset:
•Intel-based Macs: Resetting the System Management Controller (SMC)
{Note the difference in portables with and without a removable battery
...in the instructions to reset the SMC in the above page instructions.}
A few other items may be affected by a reset of PRAM (NVRAM), by another method:
•OS X Mavericks: Reset your computer’s PRAM - this reset is similar across most OS X
Since I have portable Apple computers, and also have spare keyboards for both these
and a few desktop models on hand, they've proven to be helpful to resolve many issues.
If nothing else, to troubleshoot an issue to determine a cause or course of action, helps.
After reading through some possible issues and answers, I chose to post bits of what
was listed in Support in my earlier reply; an older Mac could use an expert -- if it's tired.
Good luck & happy computing!
