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iPhone 6 won't play with Kenwood stereo USB port. Help !!

I have a Kenwood KDC-BT743U Stereo in my car, which has a front panel USB port. I've been able to connect my iPhone 4S and play music from my iTunes catalog as well as stream music from Pandora, Soundcloud, Tune In Radio, Mixcloud et al, without any problems until yesterday.....


Now that I've upgraded my phone to a iPhone 6 and when I connect it to the stereo via the USB port, it doesnt play at all. After about 2 minutes of trying to connect , I recieve a 'USB Error" . As I stated, I've had no problems with my iPhone 4S, which I've used with this same stereo deck for the last two years without any problem what so ever.


I'm looking for some guidance on next steps to take in order to fix the problem? Did Apple change the spec in some sort of way? Do I need to go to Kenwood for a firmware update (their website provides no information about iPhone 6 compatability with any of their stereo's which is very odd to me) ?


Please help, my life in the car during long commutes is just not the same......

iPhone 6, iOS 8, Kenwood Stereo KDS-bt743U USB Port

Posted on Sep 25, 2014 12:52 PM

Reply
25 replies

Sep 26, 2014 1:54 PM in response to alexslacker

I have a similar problem. My iPhone 5 worked with my Kenwood stereo through Bluetooth for the phone. I paired the iPhone 6 (using iOs 8) but I can't make any phone calls. I either get a dialing error or it just says 'calling....." and nothing happens.


I tried plugging the phone into the USB port. I was able to get Pandora to play through the stereo but the phone doesn't work this way either.


I'm really hating not being able to use the phone system in the Kenwood stereo.

Oct 5, 2014 8:38 AM in response to C_JAE

I have a Kenwood also was ready to take my six back and get my 5s back. Heard to reset phone in settings and that sounded like it kept having the issue after removing the phone and connecting it again. So i took the face plate off my Stereo and found a reset button on the front. I put it back on pressed and held it and presto change oh it works, seems to work better now than my 5s. That worked for me hope this helps.

Jan 7, 2015 5:26 PM in response to C_JAE

I Am having this problem too! Other iPhones okay fine on my Kenwood car stereo! Have tried to play my iPhone 6 and it says no device! I reset the radio as other posts suggested. It now says "reading." And blinks for a minute. Then says "iPod error." some progeess but still won't Play! I reset it 3 times. Very frustrating. Any other ideas would be appreciated. Hoping an update will fix this! Don't exactly wanna buy new car stereo!

Feb 12, 2015 8:37 PM in response to Momnotjudge2

You have to use the original (Apple brand) white usb cord. I know it sounds too simple but it's true. Using off-brand cords means no tunes. For example, I tried using a cord I bought from Five Below. Plugged it into the usb, then the lightening pin into my phone, the display indicated it was searching for my device then ended with an error message.

It was out of sheer, morbid curiosity I wondered what would happen if I used the cord Apple provided. Plugged it in and Cha-Ching! I had tunes.

Hope this helps. (-:

Apr 12, 2015 9:24 AM in response to C_JAE

Possible Solution:


1. Go to Settings > General

2. Go to Restrictions

3. Enter Passcode (possibly x2)

4. Enable Restrictions

5 Disallow CarPlay

6. Reset Network Settings (Not 100% sure if this step is needed)

7. Have at least 1 song in Apple Music App

8. Have Iphone at Home Screen

9. Connect Apple Original Cable

10. That 1 Song should start playing

11. Open Prefered Streaming App and hit Play



Carplay negatively affects USB connection with Non-Carplay USB Audio Receivers.

I have the Iphone 6 with 8.3 iOS connected to Pioneer avh-41000dvd car stereo and the above solution fixed USB audio issues, including Error code 22-65.

If you are having issues upon reconnect, disconnect and bring Iphone to home screen and reconnect.

Feb 25, 2016 12:43 PM in response to C_JAE

None of the suggested solutions in this thread work.


I have factory reset everything

i updated all firmware

I'm using the apple cable that was shipped with the phone.

in my case the kenwood is a dnx6190hd.


The phone will pair with bluetooth a2dp but in the bluetooth settings the pandora spp and aha will not enable.

the radio works fine with any android.


when plugged into the USB port the pandora app will start but the sound comes out of the phone, not the stereo. this is the same for iPod and aha. only bluetooth streamed sound will play via the stereo.


Pandora will not function at all via bluetooth

Feb 25, 2016 6:39 PM in response to C_JAE

I too had a problem getting my new iPhone 6s Plus to be recognized by my Kenwood car stereo. (Reading, reading, blah, blah, Check Device).

Even though I was using the USB port on the stereo, as soon as I paired the two devices using BlueTooth, the stereo finally recognized the phone and it is playing music from MyMusic through the USB cord.

Mar 4, 2016 8:31 AM in response to switchthreesixty

First, these step by step instructions helped me to get music to play from my new iPhone 6s. So thank you very much! I was cussing Apple insanely over this default setting. Second, my issue was slightly different and just in case somebody else has the issue I experience, they can see this will help them as well.

I had an iPhone 4s/16GB running iOS 7.x. It worked fine with my Kenwood receiver (sorry, don't have the model readily available at this moment) via any USB cable, and does not have BluTooth. It would default to playing the music resident on my iPhone, but I could easily change to Pandora or other sources. I "upgraded" (I use the term loosely!) to a 6s/128GB primarily because I wanted to have as much music as I want on my iPhone and not need to carry an iPod as well. Everytime I plugged it into my car stereo, which is not CarPlay compatible by the way, Pandora immediately launched and started from the same GD song every time, chewing up my data when I didn't want that. There was no way to stop Pandora from playing either as the "Kenwood/Apple" logo displayed on the iPhone 6s and there was no way to change screens or stop the play except by changing the source through the stereo receiver. I even turned off cellular access for Pandora, but that didn't change a thing. Clearly, Apple has determined they're going to try to force customers to burn data and drive MRR (monthly recurring revenue) at every opportunity! I went through the steps above except #6, plugged in my iPhone 6s and at first got "Check Device" on my stereo reciever. My iPhone was locked. I unlocked it, selected music resident on my phone, tapped play and it worked. FINALLY!!! However, the song info does not display. Only "Check Device" displays though music is playing. I'm not sure if that issue is resolvable or not, but at least I'm not having money sucked out of my pocket and can access the 60GB of music I already own.

Apr 24, 2016 4:12 AM in response to C_JAE

I Have the DNX890HD. When I got my iPhone 6 the hands free calling worked good for about a week. Mine is about a 2013-14 model. Still no fix and a waiste of $850. I'm very upset. I've tried calling both kenwood and crutch field where I bought it. No help at all blaming it on the iPhone being broke.

DONT BUY A KENWOOD IF YOU HAVE A IPHONE KENWOOD *****

Apr 26, 2016 11:21 AM in response to C_JAE

The iPhone 4 and earlier models carried an analog audio signal via the 30-pin connector. The iPhone 5/6 with the Lightning connector eliminated analog audio. Only digital audio is available via the Lightning to USB cable.


The solution is to use an adapter cable that converts digital to analog and delivers it via a 3.5mm mini (headphone type) plug. Assuming that your Kenwood car stereo has a 3.5mm "Aux" port in addition to the USB, you can use that to connect your iPhone 6.


Here's the adapter cable you need:


http://www.ebay.com/itm/Lightning-Sounds-Kit-Apple-iPhone-5-6-Car-Home-Charging- Aux-Adapter-/281997431386


This cable will charge your phone and play audio via your car stereo at the same time.

iPhone 6 won't play with Kenwood stereo USB port. Help !!

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