Liman23
Level 1 (4 points)
iPhone

Q: itunes will not backup my iphone 6


I backup my iphone 5 without a problem. Then I did a restore to my iphone 6... no problem.

Now I cannot backup the iphone 6 using iTunes. I get a general error message.

 

I then installed iTunes (X64) to my laptop. Same problem. General error message.

 

I reset my computer, rebooted my iphone. I cannot update to 8.0.2 (from 8.00) because when it unpacks the update, the automatic backup fails.

Posted on Sep 25, 2014 8:48 PM

by madlearning,Solvedanswer
madlearning madlearning
Level 1 (15 points)
A:

By the way I did manage to upgrade to IOS 8.0.2 using wifi, however the error message remains the same.

 

The error message is: Tunes could not back up the iphone "XXXXX" because an error occurred....

Posted on Sep 28, 2014 12:43 AM

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Liman23

Q: itunes will not backup my iphone 6

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  • by gdgmacguy,

    gdgmacguy gdgmacguy Sep 25, 2014 8:52 PM in response to Liman23
    Level 7 (20,676 points)
    Sep 25, 2014 8:52 PM in response to Liman23

    What is the EXACT error message you're receiving?  Without specifics, we cannot help you.

  • by Liman23,

    Liman23 Liman23 Sep 26, 2014 7:56 AM in response to gdgmacguy
    Level 1 (4 points)
    iPhone
    Sep 26, 2014 7:56 AM in response to gdgmacguy


    The exact error message is:

    iTunes could not back up the iphone "Jons-iPhone 6" because an error occurred.

    Please disconnect and reconnect the iPhone, then try again.

     

    The error message occurs  during stage 3 of backup. I installed iTunes 11.4 on my laptop to rule out a problem with iTunes on my main windows

    7 computer. I replaced the usb cord to rule that as a problem.

     

    I cannot upgrade IOS 8.0.0. to IOS 8.0.2 because itune does a backup automatically prior to installing it.

    I do not want to risk an direct ios upgrade from my iphone 6.

     

    1. I have been backing up my iphone 5 without problems all year.

    2.  Setting up my iphone 6 .. no problems at all. Restoring all my apps, music, etc to my new iphone 6... no problems at all.

    3. My SSD drive was checked for errors as well.... no problems.

    4. I did a iTunes 11.4 install repair on my main PC and  rebooted my iphone 6 and PC again.

    5. I installed iTunes 11.4 on my laptop windows 7 x64, authorized the laptop with apple... same exact error message without an error number.

    6. I am receiving the same error message on the laptop, at (iTunes could not back up the iphone "Jons-iPhone 6" because an error occurred.

       Please disconnect and reconnect the iPhone, then try again.

     

    If there was an error message number, tracking and fixing the problem would not be an issue for me. I have been using iTunes since

    my iphone 3, iphone 4, iphone 5, ipad2, ipod, and now iphone 6.

  • by madlearning,Helpful

    madlearning madlearning Sep 28, 2014 12:33 AM in response to Liman23
    Level 1 (15 points)
    Sep 28, 2014 12:33 AM in response to Liman23

    Hello I am facing the exact issue that you mentioned...have you found any fix to this? I have tried so many things but the error still there....

  • by madlearning,Solvedanswer

    madlearning madlearning Sep 28, 2014 12:43 AM in response to madlearning
    Level 1 (15 points)
    Sep 28, 2014 12:43 AM in response to madlearning

    By the way I did manage to upgrade to IOS 8.0.2 using wifi, however the error message remains the same.

     

    The error message is: Tunes could not back up the iphone "XXXXX" because an error occurred....

  • by Liman23,

    Liman23 Liman23 Sep 28, 2014 7:02 AM in response to madlearning
    Level 1 (4 points)
    iPhone
    Sep 28, 2014 7:02 AM in response to madlearning

    Apple is investigating my problem. Apple has collected data and several Apple files from my computer.

    I have been told not to update to 8.0.2 directly on my iPhone (I cannot do it using iTunes anyway). The reason I was told not to update to 8.0.2 is because they are not sure it will solve the current problem or create new problems. They want to be sure first.

     

    Please note I can now sync my contacts, calendar, and notes with Outlook, but still received an error message towards the end.

    I have verified that my apps were updated, contacts, calendar, and notes... but I still cannot do a backup of my iPhone 6.

     

    I am guessing there will be an iTunes and iPhone IOS update shortly.

     

    Please also note that I cannot backup to iCloud either.. so the problem seems to be following my iPhone.

     

    I should be hearing from Apple support tomorrow (Monday) and I will relay any information that could be helpful to this thread).

  • by madlearning,

    madlearning madlearning Sep 28, 2014 7:57 AM in response to Liman23
    Level 1 (15 points)
    Sep 28, 2014 7:57 AM in response to Liman23

    Ok thanks a lot for sharing and replying...interestingly when I was with Apple Helpdesk yesterday, the consultant asked me to update to 8.0.2.

     

    What you have described is exactly what I encountered. When I do a sync, it appears fine until the last stage before giving an error. However for backup, the error appears much faster.

     

    I also cannot backup to iCloud either, tried today. The thing I cannot understand is that the backup for iPhone 5 went smoothly and the 1st restore to iPhone 6 also went smoothly....it is only when I need to backup after all the transfer is done. Could it be some file in iPhone 6 that is corrupted that prevents a smooth backup?

     

    Do keep me updated if you find any fixes or updates from Apple.

  • by Liman23,

    Liman23 Liman23 Sep 28, 2014 10:34 AM in response to madlearning
    Level 1 (4 points)
    iPhone
    Sep 28, 2014 10:34 AM in response to madlearning

    The problem seems to follow the iPhone 6, but it could be that iTunes needs another update 11.4 to 11.5... and / or another IOS update.

    Worst case scenario... corruption on iPhone 6 and a full reset is needed, but this may not be the case.

     

    Most likely an apple side update is coming. I'll post when I get more information. Please post if you or anyone else has additional information.

  • by madlearning,

    madlearning madlearning Oct 10, 2014 6:13 PM in response to Liman23
    Level 1 (15 points)
    Oct 10, 2014 6:13 PM in response to Liman23

    Hello,

     

    Did you manage to resolve this problem? I am still facing the same issue after 2 weeks...

  • by clairr,

    clairr clairr Oct 14, 2014 2:45 AM in response to Liman23
    Level 1 (0 points)
    Oct 14, 2014 2:45 AM in response to Liman23

    I am having the exact same problem.  Iphone 6 will not back up.  Waiting for a solution.

  • by tzimmermn,

    tzimmermn tzimmermn Oct 18, 2014 4:02 PM in response to Liman23
    Level 1 (0 points)
    Oct 18, 2014 4:02 PM in response to Liman23

    I Am having same issue and error message.  Called apple support.  No help.  Still unable to backup iPhone 6

  • by alan.j,

    alan.j alan.j Oct 20, 2014 2:41 PM in response to tzimmermn
    Level 1 (0 points)
    Oct 20, 2014 2:41 PM in response to tzimmermn

    HI I have the same problem have tried everything reset the phone three times saved a new backup from iPhone 5 have reluctantly admitted defeat until solution arrives not apple really annoying

  • by tzimmermn,

    tzimmermn tzimmermn Oct 20, 2014 9:06 PM in response to alan.j
    Level 1 (0 points)
    Oct 20, 2014 9:06 PM in response to alan.j

    Apole has new ver 12.02 iTunes out.  I installed and tried backing up and still no joy  .   I have cleared backup history and cleared lockdown folder, and tried resetting iPhone settings only and a phone reset by holding iPhone buttons.   Still does not back up without getting non-specific error message.   I also tried backing up to iCloud.  Get same message.  I have not tried a full reset back to factory settings yet but it sounds like that did not work either

  • by madlearning,

    madlearning madlearning Oct 20, 2014 11:36 PM in response to tzimmermn
    Level 1 (15 points)
    Oct 20, 2014 11:36 PM in response to tzimmermn

    Yes this is not acceptable....interestingly I think the problem is more related to iOS8 software.

     

    Previously I have no problem to backup my iPhone 5 which was running iOS7, however recently I tried to upgrade my iPhone5 to iOS8 and immediately I get the same error message of unable to backup to iTunes, same message as what I see on my iPhone6!

     

    I heard that a new iOS8 update is coming soon, we should keep highlighting this issue to Apple so that they can include the fix for this frustrating issue!

  • by alan.j,

    alan.j alan.j Oct 21, 2014 1:39 AM in response to madlearning
    Level 1 (0 points)
    Oct 21, 2014 1:39 AM in response to madlearning

    we wait as ever like the patient Apple users we are I thought avoiding sloppy programing  problems was the reason for leaving Microsoft

    come on Apple sort  it out

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