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An Error occurred while installing OS X

I have been trying to re-install Mavericks on my 2011 MacBook Pro.


I am unable to continue the discussion begun yesterday. Here is a link to it: Re: "An error occurred while installing OS X"


Unfortunately Kappy's detailed suggestion did not work. I have received the message again, after following his instructions very precisely.




This is my original question:

After a freeze for no apparent reason last week we were unable to move beyond the grey start up screen.

I am working with a MacBook Pro 13 inch mid 2011 (with a cd-drive, shipped with snow leopard).

It had been running Mavericks for some time prior to that after an interim upgrade to Mountain Lion and then to Mavericks, once that became available.

Now I am also getting the error message regarding the unavailability of recovery mode on the hard drive

It is not possible to download that in the recovery version that I am able to load from the cd-rom (snow leopard). I have completed the updates available for snow leopard.

I have erased/reformatted the hard drive. There is nothing I need to save on the laptop. This can be a clean install.

I can neither install mountain lion nor mavericks: I receive the same error message either way - due to the lack of a recovery.

I have tried starting in safe mode, doing an internet installation, installing from an external hard drive... Nothing has been successful.

At present I am running a Disk Permissions verification in safe mode and am fixing the permissions.

I have reset the PRAM, reset the SMC/PMU, repaired the boot volume.

Any suggestions? I am pretty much at wit's end.


MacBook Pro, Mac OS X (10.6.8), (at present after restoring system)


This is Kappy's response:

Kappy Sep 25, 2014 1:23 AM
Re: "An error occurred while installing OS X" in response to Robin Curtis1

Clean Install of Snow Leopard


1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came

with your computer. Insert the disc into the optical drive and restart the computer.

After the chime press and hold down the "C" key. Release the key when you see

a small spinning gear appear below the dark gray Apple logo.


2. After the installer loads select your language and click on the Continue

button. When the menu bar appears select Disk Utility from the Utilities menu.

After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive

size.) Click on the Partition tab in the DU main window. Set the number of

partitions to one (1) from the Partitions drop down menu, click on Options button

and select GUID, click on OK, then set the format type to MacOS Extended

(Journaled, if supported), then click on the Apply button.


3. When the formatting has completed quit DU and return to the installer. Proceed

with the OS X installation and follow the directions included with the installer.


4. When the installation has completed your computer will Restart into the Setup

Assistant. Be sure you configure your initial admin account with the exact same

username and password that you used on your old drive. After you finish Setup

Assistant will complete the installation after which you will be running a fresh

install of OS X. You can now begin the update process by opening Software

Update and installing all recommended updates to bring your installation current.


Download and install Mac OS X 10.6.8 Update Combo v1.1.

Sign into the App Store, click on the Purchases icon in the toolbar, re-download Mavericks.

If for some reason you are unable to reinstall Snow Leopard, then you may well have a failed hard drive.

MacBook Pro, Mac OS X (10.6.8), (at present after restoring system)

Posted on Sep 26, 2014 3:40 AM

Reply
7 replies

Sep 26, 2014 3:52 AM in response to Robin Curtis1

If your MBP has a working 10.6.8 OSX, you should be able to download Mavericks. If you have a valid Apple ID, can access the App Store and still cannot download Mavericks, then make an appointment at an Apple store genius bar. They have the capability to install Mavericks on your MBP. Point out to them that you want your ID associated with Mavericks, otherwise you will not be able to install any updates.


Ciao.

Sep 26, 2014 3:57 AM in response to OGELTHORPE

Hi Ogelthorpe,

thanks, yes, I should be able to download Mavericks. In fact I had it running on this laptop since it became available, but since the laptop froze and required a clean install last week I have not been able to re-install Mavericks.


I can download Mavericks fine.


I just cannot install it successfully without this error notice occurring.


The error notice comes about due to the lack of a recovery system. Kappy's suggestion was to partition to provide for that, but alas, it did not work.


So, does anyone else have suggestions regarding how I might successfully INSTALL Mavericks?

Sep 26, 2014 4:06 AM in response to Robin Curtis1

When installing Mavericks, the recovery partition should be automatically made in the installation process.


Based on what you have done (total HDD erase and SL install) this should not be a problem. I am confident that the genius bar technician can do it.


The only other thing I might try is erase and format an external HDD and see if Mavericks can be installed on that. If successful, then there is some very unusual issue with your internal HDD. If not, I have no answer why.


Ciao.

Sep 26, 2014 4:13 AM in response to OGELTHORPE

Thanks, Ogelthorpe,

yes, that should be happening, but it isn't. The recovery partition doesn't appear to have been automatically installed.


There are no appointments available at the Genius bar in my city at present, so I have turned consciously to this forum for assistance.


I would be grateful for any information anyone might have to offer on solutions for this problem.


As I mentioned above I have already:

reset the PRAM, reset the SMC/PMU, repaired the boot volume, repaired permissions. I have performed several total HDD erases.

I have tried an internet install, and an external HDD install as well. While the external HD install was successful I was not able to transfer Maverick over to the internal HD.


Are there any options I am overlooking? Only the external HD install might have been performed incompletely or incorrectly (apparently you have to disconnect the external HD at the very moment the install is completed and I did not manage to catch it in time. As a result I could only boot from the external hard drive. If there are small details I should investigate in this procedure I am open to them!

Sep 26, 2014 4:23 AM in response to Robin Curtis1

Robin Curtis1 wrote:

I have tried an internet install, and an external HDD install as well. While the external HD install was successful I was not able to transfer Maverick over to the internal HD.


That is what I was suggesting. If the external HDD boots the MBP and has the recovery partition I would swap it with the internal HDD and see if the MBP now works.


A lesser option (not requiring a physical swap) is to open Disk Utility>Restore and select the external HDD as the Source and the internal HDD as the Destination and see if you can clone the OSX in to the internal HDD.


If neither works, I am out of ammunition.


Ciao.

Sep 26, 2014 6:59 AM in response to OGELTHORPE

By the way, the log from my attempt yesterday seems to confirm that the Recovery System is the root of the problem: specifically error 69866


First of all it accepted the new partition:

Sep 25 08:33:12 localhost OSInstaller[379]: Re-using existing recovery partition


and then:

Sep 25 08:33:13 localhost OSInstaller[379]: The volume Recovery HD appears to be OK.

Sep 25 08:33:13 localhost OSInstaller[379]: Volume repair complete.

Sep 25 08:33:13 localhost OSInstaller[379]: Updating boot support partitions for the volume as required.

Sep 25 08:33:13 localhost diskmanagementd[382]: DM ..T-[DMToolRecoveryPartition ensureRecoveryPartitionForVolume:]: final recoveryDisk=disk0s3=0x11190d9e0=disk0s3=Recovery HD

Sep 25 08:33:13 localhost OSInstaller[379]: Mounting recovery partition

Sep 25 08:33:13 localhost OSInstaller[379]: Creating boot loader directory

Sep 25 08:33:13 localhost diskmanagementd[382]: DM ..T-[DMToolRecoveryPartition ensureRecoveryPartitionForVolume:]: successful creation or cleaning of RecoverySystem directory on booter volume

Sep 25 08:33:13 localhost OSInstaller[379]: Copying boot loader

Sep 25 08:33:13 localhost diskmanagementd[382]: DM ..T-[DMToolBootPreference copyFileFromPath:toDirAtPath:newName:disk:percentBegin:percentEnd:]: ensuring owner/group=0/0 settings on /Volumes/Recovery HD/com.apple.recovery.boot

Sep 25 08:33:13 localhost diskmanagementd[382]: DM ..T-[DMToolBootPreference copyFileFromPath:toDirAtPath:newName:disk:percentBegin:percentEnd:]: setAttributes success=1

Sep 25 08:33:13 localhost OSInstaller[379]: Copying kernel

Sep 25 08:33:14 localhost diskmanagementd[382]: DM ..T-[DMToolBootPreference copyFileFromPath:toDirAtPath:newName:disk:percentBegin:percentEnd:]: ensuring owner/group=0/0 settings on /Volumes/Recovery HD/com.apple.recovery.boot

Sep 25 08:33:14 localhost diskmanagementd[382]: DM ..T-[DMToolBootPreference copyFileFromPath:toDirAtPath:newName:disk:percentBegin:percentEnd:]: setAttributes success=1

Sep 25 08:33:14 localhost OSInstaller[379]: Copying system image

Sep 25 08:33:22 localhost diskmanagementd[382]: DM ..T-[DMToolBootPreference copyFileFromPath:toDirAtPath:newName:disk:percentBegin:percentEnd:]: FS copy operation returned err=-1

Sep 25 08:33:22 localhost diskmanagementd[382]: DM ..T-[DMToolRecoveryPartition ensureRecoveryPartitionForVolume:]: at Exit; err=-69866

Sep 25 08:33:22 localhost diskmanagementd[382]: DM ..T-[DMToolRecoveryPartition ensureRecoveryPartitionForVolume:]: recoveryDiskBSD=disk0s3 physicalDonorBSD=disk0s2

Sep 25 08:33:22 localhost OSInstaller[379]: Detaching Base System disk image

Sep 25 08:33:22 localhost OSInstaller[379]: Recovery system creation failed with error -69866 (Couldn't complete copy)

Sep 25 08:33:22 localhost OSInstaller[379]: Install failed: OS X can’t be installed on the disk Untitled 1, because a recovery system can’t be created. Visit www.apple.com/support/no-recovery to learn more.

An Error occurred while installing OS X

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