Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

My iPhone 6 is still randomly disconnecting from my home WiFi, even after the latest OS update. My spouse also has an iPhone 6 and has experienced no issues with WiFi connectivity. When I spoke with Apple earlier in the week, I was told that they were aware of this issue with iOS 8 and would be working on a solution that should be released in 24 hours. I have a $700+ phone that doesn't stay connected to WiFi. Ridiculous. Apple really needs to get it together. This is the worst OS release yet.

iPhone 6, iOS 8, WiFi

Posted on Sep 26, 2014 4:55 AM

Reply
550 replies

Oct 1, 2014 10:01 AM in response to Timchap

Timchap wrote:


I basically agree with you however, I am apparently one of those 5% iPhone 5 users who are having significant problems (although I have found a work around). Everything was fine with iOS 7 (and earlier) so when Apple made a change to support the new hardware, they broke their existing phones. It is appears that their testing was insufficient either due to the testers or due to time constraints placed by executives. Either way, they produced a sub par phone and a sub par OS. One is bad, both is worse. They really have a problem on their hands.


Case in point, this thread, 15673 views and 268 posts in about 6 days. That's a lot of people viewing the unofficial forums for problem resolution.

It is always significant even if it is 1-2% of the users. 5% of iPhone 5 and 20% plus of iPhone 6 users out of those 10 million sold would indeed lead to lots of posts here as you point out. It is not acceptable. I am not sure how they test new iPhones (how wide they take the new tech and then the last version of the iOS) but clearly it is not enough and indeed a subpar experience of major proportions.


I am thinking the larger number of iPhone 6 issues points to the chip in this phone first and issues with iOS 8.0.x second. But in anycase a not good experience whatever the issues.


Well not sure how many are problem resolution and how many were like me I spent 4-5 days viewing all this before i updated my iPhone 6 plus to 8.0.2. It was working fine for me in 8.0.0 and finally I concluded after reading and posting here it was safe for me. At any rate it is a major blunder in an unforgiving market. Seems to me that product cycles are getting too short and thus do not allow for quality testing that apple did with first iOS devices and IOS releases. They now rush on 1 year cycles to keep control of the market and fight the "evil forces of Google, Samsung and the like" that also crank low quality (and price products out rapidly in a very brutal and competitive marketplace. Steve Jobs would have leaned towards more ruthless quality control resisting the impulse to meet the competitors in the way they fight in the market. I am a bit afraid that Tim as nice of a guy as he is, may be succumbing to the impulse to work more in market and rush things to completion in some areas. Now the Apple Watch took 3 years, but it seems that iPhones and iPads on a 1.5 to 2 year cycle might allow for more testing.

Oct 1, 2014 10:08 AM in response to yuenwidjaja

yuenwidjaja wrote:


The problem dissapear when we turn off the cellular data. When we turn on the flight mode, and turn on wifi, the sluggish connection on wifi dissapear immediately.

I do not know since my iPhone 6 plus does not have the problem. But neither does my iPad air, and my old 5s had 8.0 on it for several weeks before I got my iPhone 6 and I had no problems with WIFI. The fact that some iPad's do have a problem still seems to me to point to issues with how iOS 8.0.x does WIFI in a world of increasing variability in WIFI routers and how users have them setup. That of course will affect the 6's particularly as they use a new WIFi chip tech as I mentioned so I would expect more problems there and we do see that.

Oct 1, 2014 10:58 AM in response to Sum Total

UPdate: try this, turn the cellular data off and turn the wifi only on. You cant have the cellular data and wifi on at the same time. This is the only way to get the wifi working without being disconnected for now Until Apple gives us an update. I found this work around from some websites and it works for me. Hope that will work for others as well

Oct 1, 2014 12:02 PM in response to slicked25

slicked25 wrote:


It's a matter of time before you'll see this on the nightly news. I think Apple screwed the pooch with this nightmare. This shouldn't take almost two weeks to fix. Nothing works. Wish Apple would let their costerms go back to the ios 7 because I don't see an ios 8.0.3 anytime soon.

If as I have commented the issue (which is on iphone 6's the most) is related to the new WIFI chips as well as the interaction with iOS 8.0.x and the WIFI router variabilities (hardware, hardware updates/lack there of, and setup problems especially in some home systems) it is going to be hard for apple to fix this quickly. How do you test for that. Second the iphone 6's came with iOS8 installed. Might be hard to go back to a pre factory installed iOS

Oct 1, 2014 12:55 PM in response to Jeep4Life

I found this and it has worked!


Disable Wi-Fi Networking Services

Many users have reported that they've solved their issues by disabling Wi-Fi networking under Settings > Privacy > Location Services > System Services. This only relates to your location being used for Wi-Fi Networking, so it doesn't disable Wi-Fi entirely.

Reset Network Settings

Most networking related issues I've experienced have been fixed after resetting network settings. Resetting these settings flushes caches and clears DHCP settings and other networking related info. To reset network settings, open the Settings app and navigate to Settings > General > Reset and tap on Reset Network Settings.

Set Custom DNS

Often times, if your ISPs DNS servers are having problems, you can switch to Google DNS or OpenDNS.

  • Open the Settings app on your device, and tap on the Wi-Fi menu.
  • Find out your Wi-Fi connection from the list of available networks, and tap on thei button on the right.
  • Scroll down until you see the DNS section, and tap on the numbers to the right.
  • A keyboard should appear, and you can now enter the new DNS server address. Tap on Wi-Fi to go back, once you’re done.

What DNS server to use

Of course, you’ll want to know which DNS server you want to use, so here are the options:

  • Google DNS: Google operates a free DNS service that promises speed, performance, and security. To use Google’s DNS, use any of these addresses in the DNS field:
    • 8.8.8.8
    • 8.8.4.4
  • OpenDNS: Open DNS is another free DNS service that promises speed, reliability, and security. You can enter either of these addresses to use OpenDNS:
    • 208.67.222.222
    • 208.67.222.220

There are of course a lot of other DNS servers available, and to find the one that’s the best for you, you can use a tool like Namebench.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?

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