Shazack

Q: select song, hit play button for music and only get spinning circle

Apple TV does not respond to play music.  All my music shows on the screen, but when I hit button to play all I get is the spinning circle. Gave it several minutes to see if it just needed time to load but nothing.  Internet connection must be ok because I can play a Netflix selection.

Apple TV

Posted on Sep 26, 2014 8:58 AM

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Q: select song, hit play button for music and only get spinning circle

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  • by sterling r,Solvedanswer

    sterling r sterling r Sep 29, 2014 9:15 AM in response to Shazack
    Community Specialists
    Sep 29, 2014 9:15 AM in response to Shazack

    Hello there Shazack,

     

    It sounds like you are trying to play your iTunes purchases on your Apple TV but it never plays. I would start by restarting your device in this manner:

     

    Apple TV: How to restart your Apple TV

    Restart your Apple TV by selecting Settings > General > Restart.

     

     

    If that does not fix the issue, I would sign out of your Apple ID in Settings on your device, then restart one more time and sign back in.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling