Apple ID verification in iCloud malfunctioning?

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Level 1

5 points

Apple ID verification in iCloud malfunctioning?

Apple ID verification in iCloud is telling me my password is wrong, but it isn't, and I used the same password to log in here.

My iOS (iPhone 5 running iOS 8.0) froze. I restarted using the Home/Sleep-Wake method.

The device restarted, I entered my device's Passcode, then got a series of prompts requesting my Apple ID password. Nothing seemed to happen after that, but I thought I'd check my iCloud section as above to see if I could log in/confirm/verify.

Settings --> iCloud (I am both signed in and signed into a Family sharing) --> my account --> Enter Password

After taking several seconds while "Verifying", I am told my password is incorrect, when it isn't. I have tried more than once (and am afraid to try again).

iPhone 5, iOS 8

Posted on Sep 26, 2014 12:31 PM

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Answer 1

Brett L

Community Specialist

Sep 29, 2014 12:48 PM in response to Ace Pumpkin

Hi Ace Pumpkin,

You may want to go ahead and reset your Apple ID's password. Use the steps in this article -

Apple ID: Changing your password

If you have problems with signing in there use the steps here -

If you forgot your Apple ID password

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

Ace Pumpkin Author

Level 1

5 points

Sep 30, 2014 6:18 AM in response to Brett L

Thank you. I found a less drastic solution, even if it required me to read between the lines. At this page: http://www.apple.com/icloud/setup/ios.html, the first step reads, "Make sure your device is running the latest version of iOS." When I encountered my "Verifying" problem, iOS 8.0.2 had just been released.

So, what solved my problem was, I updated to iOS 8.0.2. After updating, the "Verifying" step completed, and I was able to access my iCloud account settings within the app.

I would prefer that Apple suggested that one reason I couldn't continue was that I needed to update, but other than that, I am OK with how things turned out.

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