Can't install 8.0.2 because iCloud restore won't complete

Question

Level 1

7 points

Can't install 8.0.2 because iCloud restore won't complete

Been trying to restore from iCloud backup for 4 days. Apple replaced my iPhone 5 due to a defective camera. They told me it would finish restoring after a few hours. It's been 4 days and it still claims it is trying to restore. I can't install 8.0.2 until it finishes the restore from Monday. I've tried turning it off and on a few times. I can't see what files it's still trying to download. Apps, Music, and Pictures appear to have downloaded ok. Been on wireless most of the time. Any suggestions? I guess I could just stop the Restore, but I'm hesitant to do that in case that messes something else up. It also won't backup again until Restore stops.

Thanks!

iPhone 5, iOS 6

Posted on Sep 26, 2014 1:46 PM

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Answer 1

jason269

Community Specialist

Sep 29, 2014 1:33 PM in response to Dkornf

Hi, Dkornf.

Thank you for visiting Apple Support Communities.

Here is an article that you may find helpful with this issue.

If you need help restoring an iCloud backup

http://support.apple.com/kb/TS4036

Cheers,

Jason H.

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Answer 2

foxstop

Level 1

10 points

Sep 30, 2014 5:40 AM in response to jason269

I just received my iPhone 6+ and I'm having the same issue. It's been restoring from iCloud backup for approximately 16 hours now.

I upgraded from an iPhone 5.

Any advice what to do? Should I start from scratch one more time or let it run for a longer period of time.

I can't update to 8.02 either because of the iCloud restore.

Thanks for the help.

Brian

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Answer 3

Dkornf Author

Level 1

7 points

Sep 30, 2014 7:36 AM in response to foxstop

I talked with an Apple tech online, and he told me I could stop the restore if I was sure I had all of the files I wanted on my phone. I knew I had all of my apps and pictures, all the music I cared about--plus I could always put that back on from my computer if I wanted to. So I just went into Settings and went to the Backup screen and clicked on Stop Restore. After that iOS 8.02 started installing. I didn't have any other problems after that.

The tech did tell me that it could take days to do a full restore if you had quite a lot on your phone. And if you go in and out of wireless it slows it down.

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Answer 4

Alo26

Level 1

0 points

Oct 20, 2014 3:53 PM in response to Dkornf

Hey Dkornf

Great help but how do you get to the Backup screen when you go into Settings?

Thanks 🙂

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Answer 5

Oct 20, 2014 3:57 PM in response to Alo26

Settings > iCloud > Storage & Backup or Backup.

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Answer 6

Oct 20, 2014 3:58 PM in response to Dkornf

You don't have to restore your iCloud backup in order to update your iOS. You can restore as new, then update the iOS, and then restore the iCloud backup. Whoever told you that you must restore your iCloud backup before you update your iOS was wrong.

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Answer 7

Dec 1, 2014 8:33 PM in response to Alo26

Have you plugged the iphone up to charge? It won't do an update if the battery is less that 70%. My phone had same problem. The "Install Now" under General> Software Update was grayed out and down under the Slide to Unlock on screen it said "restoring from icloud" . As soon as I plugged it up and the battery was higher than 70%, the "Install Now" turned blue so I could tap it. New update worked.

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