deBBee3
Level 1
(4 points)
Q: Trouble with WiFi connection dropping after an hour
I am new to Macville - and have been having trouble with my internet connection dropping after a certain amount of time.
I have installed the software updates on my Mac Desktop. My other devices: Windows Laptop, Roku and Smart Tv are all connecting.
I have unplugged and reset my modem and router. My other devices continue to work, but the connection for the Mac is still intermitten.
I go to System Preferences, Network: the WiFi is turned ON- it says "CONNECTED" - I have to go to "Assist me", then "Diagnotics", Chose my
Network, Continue, then it configures and everything turns GREEN and then I can go online.
After about 30 minutes to an hour, it drops again and I cannot connect. So I run through the above "protocol" and I am connected again.
AM I MISSING SOMETHING???
Any help would very much be appreciated.
deBBee3
iMac (21.5-inch, Mid 2014), Mac OS X (10.0.x), It's Mac OS X 10 something
Linc Davis
Level 10
(208,037 points)
Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 2
Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.
Step 4
Open the Energy Saver pane in System Preferences and unlock the settings, if necessary. Select the Power Adapter tab, if there is one. Uncheck the box marked
Wake for Wi-Fi network access
if it's checked.
Step 5
Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
Step 6
In the Wi-Fi settings, select
Advanced... ▹ TCP/IP ▹ Configure IPv6: Link-local
Click OK and then Apply.
Step 7
Reset the System Management Controller.
Step 8
Step 9
Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
Step 10
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.
