"Cannot Restore Backup" iCloud Restore

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"Cannot Restore Backup" iCloud Restore

Hello guys, need some help - I got a new iPhone a few days ago (iPhone 5S) and switched from my iPhone 5C and I made an iCloud backup before I gave the phone back. Now I'm trying to restore it from the same iOS version the other iPhone had (7.1.2), and it says "Cannot Restore Backup". I tried all three backups I had and no luck. I tried it on another WiFi, and no luck. I set it up as a "New iPhone" and Erased All Content a couple of times, reset the phone. And still no luck. I getting worried about my data now..... I can't go to the apple store right now, because I'm going somewhere over the weekend. I hope i can get my data back... I saw a few other cases of this but nobody seems to have solved the issue.

iPhone 5s, iOS 7.1.2

Posted on Sep 27, 2014 5:03 AM

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Answer 1

Sep 28, 2014 6:17 AM in response to googleiscoul

I Am having this same exact problem right now! my iphone erased all music and playlists! In an attempt to get them back I erased my phone and tried to,restore it from the icloud. I'm getting the same message "cannot restore backup". Someone please help!

IVe tried 3 different backups numerous times and also placed it directly next to the router as suggested in another thread. Help!

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Answer 2

SarshaH

Level 1

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Oct 6, 2014 4:52 AM in response to googleiscoul

I have exactly the same problem. Went to apple today to have iPhone 5 battery replaced. Apparently there was also a fault with the screen so Apple replaced the entire phone. I have 3 backups with iCloud and "Cannot Restore Backup" comes up repeatedly. Erase, repeat, erase repeat. This is maddening as, two years worth of information has now vanished. Worst of all there doesn't seem to be a resolution in sight. Makes me sick to my stomach.

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Answer 3

Nov 2, 2014 11:27 AM in response to googleiscoul

Hi All,

I have the exact same problem and receive the "Cannot Restore Backup" message when selecting any of the three previous restore points. I had a live chat conversation with apple; they confirmed all three of my backup's are ok their end and recommended that I try the two finger reboot and reset my wifi. None of this worked so they suggested that I tried again in the Apple store using their wifi.... Again didn't work. Made a appointment with the genius bar and they tried a DFU mode reboot with no joy. Next they tried a restore using a new hand set but this also didn't work. Apple has now set a call back for 4:15 tomorrow 3/11/14.

I am now pretty concerned as iCloud has all my photos of my baby sons photo since he was born, which are priceless photos. I don't care about my app etc but I really hope that Apple have a way to supply me with my photos should all else fail. After all I'm paying monthly for a 200GB storage plan which at the moment doesn't appear to be fit for purpose.

Has anyone had any joy in resolving this issue? The member of the genius bar tried to make out that my device or wifi was the problem when backing up. I pointed out that at no point has my phone informed me that the backup failed and that the apple advisor via the live chat said my backups were fine. I said from my point of view I'm paying for a service to ensure all of my photos and videos were safely stored without fear of a home hard drive failing.

Thanks in advance for any help or advice,

Carl

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