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Can't install iOS 8. Not enough storage. Deleted several apps and bought extra storage. Still doesn't work. Support keeps sending dx ticket numbers. Says push button, but it does not respond.

Cant install ios8. Not enough storage. Deleted apps and bought storage. Still can't install. Am not getting the additional storage I paid for either. Apple support keeps sending me tickets. Button to press doesn't work either.

iPad, iOS 8

Posted on Sep 27, 2014 11:02 AM

Reply
1 reply

Sep 27, 2014 12:18 PM in response to barbfoley

Buying extra iCloud storage has given you extra space for your backups, to be able to download and install the iOS update you need space available on your actual iPad - space in the cloud and on your iPad are two different things. Your current available space on your iPad is shown in Settings > General > About > Available, and how much space each app is taking up is shown in Settings > General > Usage. You will need to delete items from your iPad to be able to update directly on it, or if you update via your computer's iTunes it should require less free space.


If you connect your iPad to your computer's iTunes you can use the File > Devices > Transfer Purchases to copy your iTunes downloads over to your computer's iTunes library (which you should do whichever way you update) - after you've checked that they've copied over you could then delete iTunes bought films, TV shows and/or music from your iPad so as to free up space on it. Also copy photos off the iPad (photos to computer), and preferably copy any important documents/files off it. And take a backup : File > Devices > Back Up


What 'button to press' doesn't work ?

Can't install iOS 8. Not enough storage. Deleted several apps and bought extra storage. Still doesn't work. Support keeps sending dx ticket numbers. Says push button, but it does not respond.

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