6 Replies Latest reply: Sep 22, 2006 5:28 PM by nsearchof
dsuakrea5 Level 1 Level 1 (0 points)
Hi I know I'm like the millionth person to have this problem but I have tried all the solutions that I can find and nothing is working...here is what I get when I run my diagnostics and p.s. If anyone is nice enough to try to help me out please explain in layman's terms because I really don't know what Im doing
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 2200
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {DE88196D-6AB5-4E02-BAD4-82E647ABBED8}
Description: Intel(R) PRO/100 VE Network Connection #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Fri Sep 22 12:13:25 2006

Lease Expires: Mon Jan 18 22:14:07 2038

DNS Servers:

Adapter Name: {E6F57D88-C224-4E2D-8F3C-4B222A49EB38}
Description: Dell Wireless 1370 WLAN Mini-PCI Card - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Sep 22 14:01:14 2006

Lease Expires: Sat Sep 23 14:01:14 2006

DNS Servers: 24.25.5.150
24.25.5.149

Adapter Name: {5B693BBD-475F-478D-AA0D-A8222960F872}
Description: WAN (PPP/SLIP) Interface
IP Address: 172.162.76.67
Subnet Mask: 255.255.255.255
Default Gateway:
DHCP Enabled: No
DNS Servers: 205.188.146.145

Network Connection Information

Active Connection: The Internet (2)
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection could not be made.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be made.



Dell   Windows XP  
  • tayamaddan Level 1 Level 1 (20 points)
    Do you have Dial up internet? Do you have Norton Anti-virus software?
  • avolyn Level 1 Level 1 (0 points)
    hi, i also have the same problem and i've done everything that i can and i don't know what else to do. I ran the diagnostic and this is what i got:


    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Computer Corporation Dimension 3000
    iTunes 7.0.0.70

    Current user is an administrator.

    Network Adapter Information

    Adapter Name: {47C8DBAF-8D31-47CC-96A5-90305441E597}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 172.195.174.150
    Subnet Mask: 255.255.255.255
    Default Gateway: 172.195.174.150
    DHCP Enabled: No
    DNS Servers: 205.188.146.145

    Network Connection Information

    Active Connection: The Internet (1)
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was unsuccessful.
    The network connection could not be made.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection could not be made.
  • dsuakrea5 Level 1 Level 1 (0 points)
    hey tayamaddan I finally fixed it YAY!!! it was my norton security when I downloaded 7.0 it had blocked itunes but now it is fixed and I can exhale...thanks for your help:)
  • nsearchof Level 1 Level 1 (0 points)
    I too have had this problem since upgrading. After emailing the ITunes music store I continued to read the posts, run diagnostics and pretty much do everything else we all have including turning my security software on and off. I just had some measure of success however!!! I clicked on Store in the ITunes menu and clicked on Authorize and went through those steps it worked. I had to re-autohrize my computer which is one of 5 total that you can own which is allowed to operate with ITunes.
    I did try several things all at the same time but I am pretty sure that I had the same results because I got the error "ITunes store unavailable. Please try again later." Try that and see what happens. As soon as I authorized it and the steps complete it showed me all my software including the games which I purchased and they are actively downloading now. Keep on top of if though, sometimes you get a time out error and just need to refresh the screen. If this doesn't work for you let me know and I will try to list what I did step by step. I did some other things but I am positive its the Authorization part. Good luck all! =0)
  • nsearchof Level 1 Level 1 (0 points)
    YAY!!!


    I too have had this problem since upgrading. After emailing the ITunes music store I continued to read the posts, run diagnostics and pretty much do everything else we all have including turning my security software on and off. I just had some measure of success however!!! I clicked on Store in the ITunes menu and clicked on Authorize and went through those steps it worked. I had to re-authorize my computer which is one of 5 total that you can own which is allowed to operate with ITunes.
    I did try several things all at the same time but I am pretty sure that I had the same results because I got the error "ITunes store unavailable. Please try again later." Try that and see what happens. As soon as I authorized it and the steps complete it showed me all my software including the games which I purchased and they are actively downloading now. Keep on top of if though, sometimes you get a time out error and just need to refresh the screen. If this doesn't work for you let me know and I will try to list what I did step by step. I did some other things but I am positive its the Authorization part. Good luck all! =0)
  • nsearchof Level 1 Level 1 (0 points)
    YAY!!!

    I too have had this problem since upgrading. After emailing the ITunes music store I continued to read the posts, run diagnostics and pretty much do everything else we all have including turning my security software on and off. I just had some measure of success however!!! I clicked on Store in the ITunes menu and clicked on Authorize and went through those steps it worked. I had to re-authorize my computer which is one of 5 total that you can own which is allowed to operate with ITunes.
    I did try several things all at the same time but I am pretty sure that I had the same results because I got the error "ITunes store unavailable. Please try again later." Try that and see what happens. As soon as I authorized it and the steps complete it showed me all my software including the games which I purchased and they are actively downloading now. Keep on top of if though, sometimes you get a time out error and just need to refresh the screen. If this doesn't work for you let me know and I will try to list what I did step by step. I did some other things but I am positive its the Authorization part. Good luck all! =0)