I have an iPhone 5 that is a little under 2 years old. It says it is connected to my internet but nothing on the phone that uses internet/data will work (apps, IMessage). This just suddenly happened yesterday. Also, I am still using iOS 7.1.2 because when I tried to install iOS 8 last week, I could not get the installation to work. Does anyone know what could be the problem? Thank you!
iPhone 5, iOS 7.1.2
Hi there lns252,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting Wi-Fi networks and connections
Unable to access the Internet while connected to Wi-Fi
- If you're using a public or commercial network, you may need to log in or subscribe.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
.
- If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
-Griff W.
Hi there lns252,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting Wi-Fi networks and connections
Unable to access the Internet while connected to Wi-Fi
- If you're using a public or commercial network, you may need to log in or subscribe.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
- If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
-Griff W.
internet/data problem
