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All replies
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Helpful answers
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Sep 27, 2014 8:33 PM in response to b5241by Linc Davis,Quit the application(s) in which you opened the document, which may be Google Drive itself. Otherwise, log out or restart the computer.
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Sep 28, 2014 5:15 AM in response to Linc Davisby b5241,I deleted it on google drive and restarted, but the same error message occurs.
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Sep 28, 2014 6:20 AM in response to b5241by tbirdvet,Be sure there is not an icon app on your desktop related to the download. If there is drag to trash then retry to empty trash.
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Sep 28, 2014 7:26 AM in response to tbirdvetby b5241,There is no icon app on my desktop related to the download.
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Sep 28, 2014 8:53 AM in response to b5241by Linc Davis,Please read this whole message before doing anything.
The purpose of this procedure is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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Sep 28, 2014 9:38 AM in response to Linc Davisby b5241,I tried it, and the same exact problem occurred.
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Sep 28, 2014 9:54 AM in response to b5241by Linc Davis,This procedure is a diagnostic test. It makes no changes to your data. The instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Please triple-click anywhere in the line below on this page to select it:
sudo lsof | grep Trash | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.
If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
If any personal information appears in the output, anonymize before posting, but don’t remove the context.
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Sep 28, 2014 1:22 PM in response to Linc Davisby b5241,Mail 291 (my username) txt REG 1,2 9186 180587 /Applications/Mail.app/Contents/Resources/TrashMailboxTemplate.tiff
Mail 291 (my username) txt REG 1,2 9752 180585 /Applications/Mail.app/Contents/Resources/TrashMailboxMediumTemplate.tiff
These were the results (excluding the username).
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Sep 28, 2014 3:12 PM in response to b5241by Linc Davis,Before you moved it to the Trash, was the file in your home folder? When you tested in safe mode, was Google Drive running?
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Sep 28, 2014 3:41 PM in response to Linc Davisby b5241,Google drive was not running. The file was on my desktop before moving it to the trash.
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Sep 28, 2014 4:07 PM in response to b5241by bodyxs,Did you tried with Clean My Mac? Helped me a lot with bugs with the Trash, mostly fonts not installed, unused docs, etc.
There's a Trash Cleanup menu, where you can check your HD Trash and clean it, pretty simple. There's a free trial.
Also did you check in Mail app if there's no draft with the doc attached?
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Sep 28, 2014 4:12 PM in response to bodyxsby b5241,Is Clean My Mac reliable? And it is not in mail.
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Sep 28, 2014 4:48 PM in response to b5241by Linc Davis,Absolutely do not install "CleanMyMac." It's a scam.
Please run the following command in the same way as before and post the output:
ls -@Oaen .T* | pbcopy