Hanratty M

Q: How do I Change my rescue email address (it is incorrect) if I cannot answer the security questions?

I have changed over my Windows box and logging in with a new Apple ID email address. All goodm but now it is asking me the answers to security questions from 10 years ago. When I go to reset security questions, the "rescue email"address is incorrect. How can I change that???

Help! My whole Apple ID system is now locked down.

Windows 7

Posted on Sep 27, 2014 9:07 PM

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Q: How do I Change my rescue email address (it is incorrect) if I cannot answer the security questions?

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  • by stevejobsfan0123,Helpful

    stevejobsfan0123 stevejobsfan0123 Sep 27, 2014 9:09 PM in response to Hanratty M
    Level 8 (43,853 points)
    iPhone
    Sep 27, 2014 9:09 PM in response to Hanratty M

    Call Apple's main number, 1-800-MY-APPLE, and ask to talk to the account security team.

  • by Kappy,Solvedanswer

    Kappy Kappy Sep 27, 2014 9:10 PM in response to Hanratty M
    Level 10 (271,367 points)
    Desktops
    Sep 27, 2014 9:10 PM in response to Hanratty M

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Hanratty M,

    Hanratty M Hanratty M Sep 27, 2014 9:23 PM in response to Kappy
    Level 1 (0 points)
    Sep 27, 2014 9:23 PM in response to Kappy

    Thanks heaps guys.

    Its a nightmare as a new install of Windows 7 by a third party has lost all my saved folders in iTunes and my apps in iTunes. Its a worrying time with years of organisation out the window.

    Heres hoping I can at least rescue my account so as to purchase things again!

    Guess its worth using iCloud or Dropbox more regularly.

    Cheers