Q: Storage Billing

I Woke up today (Oct 1) to find an email from Apple saying my payment to maintain my icloud account was not going through, but if I log into my settings and change the credit card info, I would be fine.  I did just that but now I have been dropped off the annual renew plan and must pay for the monthly.  I called Apple and was told once you are dropped, there is no recourse.  But no one could explain why I was encouraged to fix my credit card data only to be dropped anyway.  Seems nasty to me.

The exact same thing happen to me this morning as well, i think this was done intentionally, i called and was told the exact thing by someone who claim to be from the top. Got the email about payment, fixed it, got confirmation it was done, then i get an email that my 20gb plan was cancelled because they were unable to successfully bill your payment method, which is a blatant lie, after i was forced to pick a different plan, there was no issue charging my account for the new plan but there were issues with the old plan. so much for being an avid apple user, customer service, tech support and even apples products lately seem to have gone to the grave with steve when he died. rip.

Same here.  I received an email at 3:30 am this morning saying that my credit card didn't go through.  At 11:30 am I received another email saying that my 25 GB plan had been cancelled, which seemed a tiny bit hasty.

I'm also perplexed about how the payment went wrong.  The credit card was expired, so there really was a problem.  The second email said to fix it in Settings -> iCloud, which I went to and that told me to go to Settings -> iTunes & App Store.  I am absolutely positive that I have made a number of purchases from the App Store recently which were not hampered by my credit card being expired, but yet there it was, expired.

Something about this is fishy, but I don't ascribe it to evil intentions on Apple's part.  The ill-will engendered by this absolutely isn't worth saving 5 GB per user for those of us who would have been grandfathered in, so I think it's some sort of large technical difficulty or other error.  I think it's an unfortunate screw-up, but if they continue refusing to fix it then that will tip it over to the dark side.

It is happening to a lot of people. Apple needs to correct it now. It was stupid sending an email at 1am telling you there is a problem with you credit card then another email 5 hours later telling your icloud storage is cancelled. They give you no time to fix your payment information. Don't give Apple any money until they fix this.

It has to be a mistake, I agree.  And it's still going on... I had updated my credit card information a couple of days ago when this first happened, and today when I decided to go ahead and buy the 20 GB plan (because my backups weren't happening, and they are important to me) I had to update my credit card info again, because they still had the old date.  Something on the backend is not working correctly.

janiner wrote:

 

Same here.  I received an email at 3:30 am this morning saying that my credit card didn't go through.  At 11:30 am I received another email saying that my 25 GB plan had been cancelled, which seemed a tiny bit hasty.

 

I'm also perplexed about how the payment went wrong.  The credit card was expired, so there really was a problem.  The second email said to fix it in Settings -> iCloud, which I went to and that told me to go to Settings -> iTunes & App Store.  I am absolutely positive that I have made a number of purchases from the App Store recently which were not hampered by my credit card being expired, but yet there it was, expired.

 

Something about this is fishy, but I don't ascribe it to evil intentions on Apple's part.  The ill-will engendered by this absolutely isn't worth saving 5 GB per user for those of us who would have been grandfathered in, so I think it's some sort of large technical difficulty or other error.  I think it's an unfortunate screw-up, but if they continue refusing to fix it then that will tip it over to the dark side.

Was your credit card expired or not? (look on the card)

Yes, it was expired in their system - I said so in the post you quoted.  However, it's a mystery to me how they had the old expiration date under "iTunes and App Store" when I know I entered the new date and have purchased many things from both of those places since that card expired with no problems.  It's almost like they had to roll back to old data for some users.  Also, I entered the new date again two days ago and yet today it was back to the old one again.

I meant was it actually expired, in real life.

Um, no.  The card is currently valid, that's where I got the new date that I have entered several times now.

OK, thanks

My VISA card gets replaced because of fraud problems at least once a year.  All of my other vendors either notify me of the problem on their end or somehow find a workaround with the new number.  Apple has my updated card, since I have bought things from the Apple store with it.  I guess iCloud is considered a separate account?  I have no general need for a payment option for my iCloud account so never even remembered that it might have an expired card.  I did update it after I got the email from them at 2 a.m. on Oct 1 per their instructions but was still denied.   On the phone when I asked how to register my complaint, I was told to come here and post.  I am not adept at knowing where else to have this problem exposed, because unless there is a large outcry, I am stuck with their anti-customer policy.  Anyone know where else I can post my problem?