Q: WD My Passport unable to connect with Macbook Pro IOS 10.9.4
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Sep 30, 2014 11:12 AMby joe_7399,Hi wongkj,
Welcome to the Apple Support Communities!
A few steps that I would recommend in this situation would be USB related. Please read over and work through the steps provided in the attached article.
iTunes: Resolve USB-related alerts
Have a great day,
Joe
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Oct 11, 2014 9:58 PMby wongkj,Hi Joe,
Thank you for your advice and I have tried to look for the solutions on the article.
However I think it didn't relate to the USB problem because the WD hard disk s still able to connect to my desktop PC which is Windows system. Other than that, I am able to connect another thumb drive to my Macbook, thats why i said it shouldn't be a USB related problem.
To ensure my opinion, I have tried a Toshiba External hard disk to connect to my Macbook but finally it didn't work.
Probably my Macbook cannot read External Hard disk? Please advice, thanks.
Best regards,
wongkj
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Oct 12, 2014 5:18 AMby wongkj,Hi OGELTHORPE,
There is no any hard disk icon show in either disk utility or desktop. It actually happened after I updated the os x mountain lion to OS X 10.9.4.
It worked normally before I updated the OS.
Best regards,
wongkj
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Oct 12, 2014 7:49 AMby OGELTHORPE,The way that you have checked the boxes in Finder Preferences, the external HDD icons should appear on the desktop. Do you have a non-WD external HDD that you can connect to the MBP? If so, does it have the same problem of not showing on the desktop but does show in Dusk Utility?
Ciao.
