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My WD My Passport external hard disk is unable to be detected by Macbook Pro OS X 10.9.4, there is no any hard disk icon appear on the desktop.
Actually my WD external hard disk was able to connect with my Macbook before I upgrade from os x mountain lion to OS X 10.9.4.
Anyone can give advice to me? thanks.
MacBook Pro, OS X Mavericks (10.9.4)
Hi wongkj,
Welcome to the Apple Support Communities!
A few steps that I would recommend in this situation would be USB related. Please read over and work through the steps provided in the attached article.
iTunes: Resolve USB-related alerts
Have a great day,
Joe
Hi Joe,
Thank you for your advice and I have tried to look for the solutions on the article.
However I think it didn't relate to the USB problem because the WD hard disk s still able to connect to my desktop PC which is Windows system. Other than that, I am able to connect another thumb drive to my Macbook, thats why i said it shouldn't be a USB related problem.
To ensure my opinion, I have tried a Toshiba External hard disk to connect to my Macbook but finally it didn't work.
Probably my Macbook cannot read External Hard disk? Please advice, thanks.
Best regards,
wongkj
Does any external HDD show in Disk Utility?
Ciao.
Hi OGELTHORPE,
There is no any hard disk icon show in either disk utility or desktop. It actually happened after I updated the os x mountain lion to OS X 10.9.4.
It worked normally before I updated the OS.
Best regards,
wongkj
You have tried to connect more that one external HDD and Disk Utility does not see any of them? Is that correct?
Do any of the external HDDs get recognized by another computer?
Ciao.
Hi Ogelthorpe,
Sorry, I can see the external HDD in Disk Utility already, but I can't see in the Desktop. I have tried both WD and Seagate HDD, same conditions.
That is good that Disk Utility sees them. Check the settings in Finder Preferences:
I suspect that the setting boxes are not properly checked.
Ciao.
I think already checked right? =.=
It's what I can see in my disk utility.
The way that you have checked the boxes in Finder Preferences, the external HDD icons should appear on the desktop. Do you have a non-WD external HDD that you can connect to the MBP? If so, does it have the same problem of not showing on the desktop but does show in Dusk Utility?
Ciao.
I am trying another external HDD, Seagate, but it didn't appear in desktop and disk utility...
WD My Passport unable to connect with Macbook Pro IOS 10.9.4
