mel713465
Level 1 (0 points)

Q: My iPhone 6 drops all bluetooth calls in the car after a few seconds.

After taking two hours to pair the phone to my car, it now drops/terminates every outbound call after 5 to 10 seconds.  Never happened before with earlier iPhone models, so I know its the phone and not the car.  Any suggestions?  I've deleted and re-paired the phone a couple of times.  No help.  (Also, found similar issue with trying to open Safari.  It, too, terminates the search or whatever you are doing after 5 seconds or so.)  Very frustrating.  I depend on driving hands free.

iPhone 6, iOS 8, Bluetooth dropping calls in car

Posted on Sep 28, 2014 6:18 AM

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mel713465

Q: My iPhone 6 drops all bluetooth calls in the car after a few seconds.

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  • by mario49,

    mario49 mario49 Sep 30, 2014 11:59 AM in response to mel713465
    Community Specialists
    Sep 30, 2014 11:59 AM in response to mel713465

    Hey mel713465,

     

    Thanks for the question. After reviewing your post, it sounds like bluetooth is disconnecting. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

     

    iOS: Troubleshooting Bluetooth connections

    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

    If your device is still experiencing issues

    If the steps above have not resolved the Bluetooth behavior you are experiencing, perform a software restore in iTunes.

    If the issue persists after restoring your iOS device in iTunes,contact Apple for support and service options.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario

  • by Mr. Wise,

    Mr. Wise Mr. Wise Sep 30, 2014 12:32 PM in response to mel713465
    Level 1 (4 points)
    iCloud
    Sep 30, 2014 12:32 PM in response to mel713465

    I had the same exact problem with my iPhone 6, running iOS 8.0.2, when connecting to my 2014 Ford Fusion with the My Ford Touch (MFT) system.  Calls would "drop" after about 10 to 15 seconds.  Only it wasn't the call that was dropping, but rather the Bluetooth connection crapping out. 

     

    I found the answer (which I will list at the bottom of this posting), but first here are the many things I tried BEFORE I found out the answer:

     

    1) updated 2014 Ford Fusion MyFordTouch with latest firmware upgrade from Ford (v.3.7).

    2) Unpaired and deleted iPhone 6 from MyFordTouch

    3) Deleted SYNC from Bluetooth in iPhone 6

    4) Reset Network Settings in iPhone 6

    5) Did Master Reset to MyFordTouch system.

    6) Added iPhone 6 back into MyFordTouch

    7) Successfully paired iPhone 6 with MyFordTouch

    8) STILL dropped calls after ALL that.

     

    The answer I arrived at after chatting online with Apple Support Reresentative ("Emmy").   I backed up my iPhone 6 to iTunes (even though I don't normally like to use iTunes), then used iTunes to do a RESTORE to my iPhone 6., which effectively downloaded a virgin copy of iOS 8.02 to my computer and then iTunes applied it to my phone.  This RESTORE function completely WIPED my phone clean (so I had to make sure I did a backup otherwise I'd have lost everything).

     

    AFTER the restore of iOS 8.0.2, the iPhone started to walk through the setup.  BUT here is the IMPORTANT part.  THIS TIME, I said, "Set Up as NEW Phone" instead of "restore from iCloud backup" (like I had been doing).  I skipped the signing in with my Apple ID and all the rest and got to the Home screen.

    Then I went out to the Ford Fusion and paired the iPhone 6 to the car.

     

    This time NO dropped calls at all.  Worked perfectly. I spoke with a friend for over 5 minutes and the call sounded great.

     

    THEN, Emmy (support rep) said to do an "Erase All Content and Settings" and to do it OFFLINE (meaning NOT to connect to iTunes).  So, iPhone 6 was wiped again.  This time when it came up, I *DID* do a "Restore from iCloud Backup" and restored the phone.

     

    After the restore, I shut the phone off.  Went to car.  Deleted the pairing from previously on the My Ford Touch system.   Then took key out, opened door, and closed it (thereby "rebooting" My Ford Touch).    THEN I powered up my iPhone 6.

     

    Paired to Ford.  Pair to iPhone.

     

    And.... it WORKED.  And continues to work.

     

    So... I'm not exactly sure why this worked.  The only thing I can figure is perhaps the iTunes RESTORE that I did, wiped everything and left a clean iOS 8.0.2 and then when I did the restore from iCloud it laid on only what was not already on the iPhone in a newer state.

     

    After you read all the above, and after I typed this, I realize that this is a LOT to do just to get back Bluetooth functionality.

    I'm thinking that Apple should release an 8.0.3 or an 8.1 update that will address all this for people that don't have over 3 hours to do what I did above to restore functionality.

     

    I've seen other posts and this is happening to ALL car makes and models, not just Ford.

     

    Hope this helped some people.