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Helpful answers
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Sep 30, 2014 11:39 AM in response to dcleabby Allen A,Hello dcleab,
The troubleshooting steps detailed below can help resolve your issue.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
. - If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
It may also help to forget the network as well as updating and restarting your router.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
- Tap
and Forget this Network. - Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one. - Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398Cheers,
Allen
- Check to see if you have a self-assigned IP address:
