Hi. I had the same EXACT issue and had to do some digging. It finally worked!
- Go to the Settings Menu and work your way to the RESTART option (NOT the RESET option).
- It will take a minute or two for your system to RESTART (don't worry, no information is lost).
- Then go back through your Settings Options and manually select Update Software (don't wait around, hoping Automatic Update will eventually start).
NOTE:
- Most people had to RESTART twice before the Software Update would begin.
- For me, the UPDATE began after the third attempt to RESTART
-- The UPDATE did not successfully complete for me, though
-- SO, I had to perform 4 additional RESTARTS before I could manually begin the Software Update
- The Software Update was successful, finally, and once that download smoothly occurred...the Apple TV was able to install all the changes
- I've heard of as many as 10 RESTARTS; it took me 7...so please be patient. As long as you have a solid internet connection, it will work
- It is also helpful to ask family members to cease from gaming or streaming, as you are trying to do the Software Update. It may not be a factor for you, but for me...it helped expedite the process & it seemed to mitigate the potential for hang-ups during the software transfer (which could have caused an error the first time the software was downloading).
Best regards,
Tom
