Here is what you can try,
Hold both the power and home buttons until the device powers off, may take 10sec. Let go of both as soon as screen goes black.
Open itunes on your computer and plug in your cable to the computer but NOT the phone.
Once itunes is open hold down the home button on phone and plug in cable and continue holding home button until you see the connect to iTunes logo on screen. iTunes will give a msg that a device has been detected in recovery mode. Now select restore and do not disconnect until you see your device in iTunes again.
Set the device up as NEW. See if the issue is still there. I have had MANY devices come across my bench with this issuse. once issue is fixed then restore from prior back up, just note that the majority of devices I fix this way the issue is an older back up on an IOS 8.x device