boot camp installation hangs at realtek audio stepSearch or ask a question

I am trying to install boot camp for win 7 home prem 64 bits on Mac Pro laptop. The boot camp installer is hanging at the Realtek audio step. I tried other versions of boot camp, version 4.0.4326 and it complained that it did not support this system. I tried version 5.0.5033 and it complained that it did not support 64 bit. Any suggestions?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Sep 28, 2014 11:30 AM

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Posted on Nov 13, 2015 1:05 AM

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

132 replies
Question marked as Top-ranking reply

Nov 13, 2015 1:05 AM in response to hermanfromsan gabriel

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

Nov 26, 2015 8:46 PM in response to hermanfromsan gabriel

This totally worked for more recent installs of MacOS too (ie: El Capitan).


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Reply Recommendedby lincizy on Nov 13, 2015 1:05 AM

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

Dec 14, 2015 4:11 PM in response to Community User

lincizy's solution worked like a charm.


****

Reply Recommendedby lincizy on Nov 13, 2015 1:05 AM

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

****

As others have have noted though, this solution is a little vague for a few things. The main thing is that the Realtek driver installer is located in the Bootcamp folder in the installer volume, usually a USB drive these days.

Dec 19, 2015 10:32 PM in response to donequire

Then I go to task manager and force quit the stalled bootcamp installation promp.

This is not correct. You need to let it continue, but only stop the RealTekSetup.exe. The steps in this discussion also state

after manully setup, open Task Manage, and kill the "RealtekSetup" process

If you kill the entire BC setup.exe, none of the drivers that follow RealTek will ever be installed.

Jan 7, 2016 5:27 PM in response to Community User

Ok so I'm doing a new install on mid 2015 MacBook Pro Retina my, wife's new machine. The realtec audio driver hung up. it seemed to stop working, but curiously i was able to freely work around windows. I had no sound but had full access to windows. I found the post from lincizy and jmwils1, see posted below.


lincizyNov 13, 2015 1:05 AM Re: boot camp installation hangs at realtek audio stepSearch or ask a question
Re: boot camp installation hangs at realtek audio stepSearch or ask a questionin response to hermanfromsan gabrielRecommended

I found a solution, when the installation hangs at realtek audio:

1. DO NOT turn it off

2. go to your bootcamp folder, manually install the realtek driver, DO NOT restart

3. after manully setup, open Task Manage, and kill the "RealtekSetup" process

4. bootcamp will skip the Realte, and have fun

jmwils1Nov 13, 2015 5:15 PM Re: boot camp installation hangs at realtek audio stepSearch or ask a question
Re: boot camp installation hangs at realtek audio stepSearch or ask a questionin response to hermanfromsan gabrielHelpful

I am so thankful I found this. I am having the same issue on a new 13" 2015 MBP retina. Bootcamp installs Windows 10 fine but the setup hangs at the Realtek step. I tried installing manually without luck and couldn't get the trackpad to word so I could right click on anything. After 20 minutes on the phone with Apple Support I was told it was a Windows issue with the drivers they supplied and they can't help me. They suggested that I contact Microsoft. I did and they couldn't help since it was an Apple product.


I wanted to clarify that in the above solution, click control+option+delete to get to task manager. It will show "Setup" as the running process. Do not end this task. Instead click on "More Details" at the bottom and scroll down to find "Realtek Setup". The instructions by lincizy were exactly correct, but you have to expand the "More Details" to find it. I am now running Windows 10 and have a working trackpad.


Thank you so much lincizy!

I found in my case that after waiting a few minutes (5 ish) I began to follow linczy's recommendation. Sadly I was surprised to find that the windows support driver's and ISO never made it to my USB drive. The drive was blank. I am running BC 6.0.1 (522). I had not seen this before. I have a MID 2013 MacBook Pro running Windows 7 Pro (Absolutely Love it, BTW) and the USB drive had the support drivers and ISO files onboard. As I began to panic I wondered, so I followed jmwils1's suggestion and simply bypassed, or so I thought, the realtec driver install. the drivers continued on and boot camp completed without further issue. When I tested the system sound I found that it was working correctly. If I was a betting man I would bet that the hang comes after installation of the realtec driver and just never moves on.

It is curious that after weeks of prep and review I found no such mention about the lack of need for the USB drive for this install. I had never seen a cross partition installation before. I followed Create an ISO image for Boot Camp from Windows installation media - Apple Support this article only to find that the image below never appeared. I guess the new BC assumes this and skips it. The only reference I find is the ability to DL the drivers to the USB from the menu above. I say all this because following instruction is easy, but when the instruction is at odds with the software it tends to freak me out.

User uploaded file

Hope this helps any future patron's. Please excuse the post length but i felt more context was appropriate.

Dec 20, 2015 10:44 AM in response to mrfred

I used a USB stick to install. When I got stuck at the RealTek installation, I went to task manager and chose end task just for RealTek. The BC installation then bypassed RealTek and proceeded to install everything else.

I reinserted the USB as you mentioned, but now when I search bootcamp, it only appears in the C drive. The files seem to be different than during installation. From my E drive (USB stick) I only have the iso image. So it appears the folder in which to access bootcamp that you are referring to is no longer there. I can always just go online and install the RealTek so its not a big deal I think.


The minor issues I'm slightly concerned about are still the Trackpad doesn't right click and I don't have the BC icon in the quick launch bar. When I click the up arrow, I only see the following icons: Intel Iris Graphics and OneDrive.

I know I can just hold the Option key on a computer restart to choose which operating system to load, but I'd still like to have my system exactly the way it should have installed.


Also not sure if this is supposed to happen, but when I restart and hold the Option key to choose which system to load, many times I get 3 options (3 hard drive icon choices): 1 Macintosh and 2 Windows. I'd assume there should only be 1 Windows icon but there appears 2.

Jan 7, 2016 7:55 PM in response to Crashsolver

The with-USB and without-USB installations are documented in https://help.apple.com/bootcamp/assistant/6.0/ . 2015 Macs will only support EFI OSes, so the Hybrid MBR kludge for WXP through W7 (and support for these) is no longer available in 2015 Macs.


The only downside I feel is that it downloads the BC Windows Support Software overtime, which is much worse than a one-time-create-multi-use USB installer model. It does bridge a loophole where users would create the USB on one model and try to use it on another.

Jan 11, 2016 8:16 AM in response to Twister8008

I recently ran into several issues regarding Bootcamp. If you are experiencing the ever installing Bootcamp 6 screen in WIN 10 then I suggest that you try the following:

1. When opening Apple Update quickly click cancel to stop the auto updater. Then click on tools and go to Downloads update folder. There you should find the file for Bootcamp6 installer. Initiate install and this will show you a progress bar of files being installed. This is where I discovered that RealTek Audio was the problem. It just hangs up. Don't cancel out, let it continue. Now go to Windows Task Manager and click on the lower left menu for more details and kill RealTek Audio process. Once you do this BC6 will finish installing. Once done, reboot system and give it a second or two to load the updated drivers. It didn't take long for my MBP and I was good to go!

As for the audio driver, WIN 10 supported so I didn't install the audio driver.

Hope this helps someone out with this issue.

I give thanks to those that posted this on other forums. Wish I had saved the website so that I could give proper recognition.

Nov 13, 2015 5:15 PM in response to hermanfromsan gabriel

I am so thankful I found this. I am having the same issue on a new 13" 2015 MBP retina. Bootcamp installs Windows 10 fine but the setup hangs at the Realtek step. I tried installing manually without luck and couldn't get the trackpad to word so I could right click on anything. After 20 minutes on the phone with Apple Support I was told it was a Windows issue with the drivers they supplied and they can't help me. They suggested that I contact Microsoft. I did and they couldn't help since it was an Apple product.


I wanted to clarify that in the above solution, click control+option+delete to get to task manager. It will show "Setup" as the running process. Do not end this task. Instead click on "More Details" at the bottom and scroll down to find "Realtek Setup". The instructions by lincizy were exactly correct, but you have to expand the "More Details" to find it. I am now running Windows 10 and have a working trackpad.


Thank you so much lincizy!

Dec 3, 2015 9:13 PM in response to hermanfromsan gabriel

Hey there!


First, I want to give credit to the two original replies, who 100% solved this problem for me. You guys are the real MVP's and really saved me today.


Second, looking into both options presented, I found my own solution which I hope will be easier for the average person looking to install Windows 10 on a Mac.


When the computer boots into Windows the first time, the Boot Camp menu automatically pops up.


1. QUIT THE BOOT CAMP INSTALLER. Don't even start it.


2. In the WININSTALL drive, click the folder that says "Bootcamp"


3. Click "Drivers"


4. Click "Realtek"


5. Install the Realtek Driver.


6. Once this finishes, drag the Realtek Driver to the Recycle Bin. THIS IS THE MOST IMPORTANT STEP


7. Restart your machine.


8. After your computer starts up, click the WININSTALL drive again.


9. Click the "BootCamp" drive again


10. Click the "Setup" file


Run the setup as usual, it will complete without issue.



Basically the only thing i'm doing here is installing the Realtek driver manually, and then deleting it from the Setup package so there is no issue in the first place. This hopefully will be easier than using task manager to quit a part of the setup process manually, OR having to rename .exe files to help the install. Good luck, and PM me for any and all questions!

Dec 27, 2015 3:16 PM in response to Community User

This helped me as well, installing on Windows 10 (standalone purchase), MacBook 12", El Capitan.


It looks like the RealTek installer does not cooperate in the BootCamp unattended install. It seems it's waiting for user input, but it has not provided an interface for the user to interact with. Once the RealTek installer runs manually, the user can then click on the install/intalll/ok/etc buttons. Then the BootCamp installer, which was patiently waiting for the RealTek installer to complete, continues where it was and finishes the rest of the install.


This is a RealTek / Apple issue, not Microsoft. Either the BootCamp installer is scripted incorrectly, perhaps missing a command line switch, or the RealTek installer does not correctly honor the unattended install command.

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