HT201394: Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus

Learn about Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
The_Executive
Level 1 (0 points)

Q: I have an iPhone 5, updated to iOS 8 and all was great. Updated to iOS 8.0.2 and I lost my cellular connection! Did the complete opposite of what it was supposed to do! HELP!!!

I have the original iPhone 5 (the one released before 5C & 5S) and when I updated to iOS 8 everything was working well and it was great! Last night I updated to iOS 8.0.2 and it does the complete opposite of what it was supposed to do! I lost my cellular connection! It keeps saying "Searching..." in the top left hand corner of my phone where my cellular network is supposed to be. What's going on Apple? Why did I lose my cellular connection when the update was supposed to "fix" lost cellular connections for the iPhone 6. If the update was supposed to fix a higher leveled phone then why was my lower leveled phone affected??? I need answers and I need proper help to deal with this ordeal.

iPhone 5, iOS 8, iOS 8.0.2 installed last night.

Posted on Sep 28, 2014 10:17 AM

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The_Executive

Q: I have an iPhone 5, updated to iOS 8 and all was great. Updated to iOS 8.0.2 and I lost my cellular connection! Did the complete o ... more

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  • Helpful answers

  • by griff w,

    griff w griff w Sep 30, 2014 1:29 PM in response to The_Executive
    Level 4 (3,496 points)
    Sep 30, 2014 1:29 PM in response to The_Executive

    Hi there The_Executive,

     

    I would recommend taking a look at the troubleshooting steps found in the article below. 

     

    iPhone: Troubleshooting a cellular data connection

     

    -Griff W.

  • by CasaBingo,

    CasaBingo CasaBingo Oct 1, 2014 3:05 AM in response to griff w
    Level 1 (0 points)
    Oct 1, 2014 3:05 AM in response to griff w

    I have same bug whit Iphone5 and IOS 8.0.2

    but Toubleshooting a Cellular data connection n't help me

  • by lilbiscuit,

    lilbiscuit lilbiscuit Oct 1, 2014 8:19 AM in response to CasaBingo
    Level 1 (0 points)
    Oct 1, 2014 8:19 AM in response to CasaBingo

    I ALSO just updated my brand new iphone 6 to 8.0.2, and I ALSO had my cellular service BRICKED.

     

    All I get on the signal meter is Verizon 1x.  Every so often 3G would popup and you could send a text (no calls though) but it's gone in seconds. So  I can't send texts or make phone calls.

     

    This phone worked immediately before the update and stopped working immediately after the update.

     

    My neighbor has a iphone 5S. He updated to 8.0.2 lat week and had no problems UNTIL just this morning, when his phone stopped working - no cellular voice or data. He downgraded back to ios 8.0 but his cellular service never came back.

     

    Called verizon - was told there were no service outages and then I got transferred to tech team.

     

    Tech team had do all the Apple troubleshooting steps but nothing more. So they said "take it back."

     

    So this BRAND NEW iPhone 6 phone is BRICKED because of iOS 8.0.2.

     

    Thanks Apple!

  • by Briansyddall,

    Briansyddall Briansyddall Oct 1, 2014 8:29 AM in response to The_Executive
    Level 6 (9,310 points)
    Apple Watch
    Oct 1, 2014 8:29 AM in response to The_Executive

    Go to settings & reset after reset you need to enter your Router wireless key Then wait for set up Just do the reset not factory restore. This worked for me 5days ago on iPhone & 2 iPads Also this worked for other people on the forum. Bsydd uk