Tuma0926

Q: Unexpected Restart

Hi, I have a Macbook Pro about mid 2009. I just had it reset and installed OSX onto it. I have not been using it for a couple days but it keeps rebooting unexpectedly. Doesn't necessarily have anything to do with what I'm doing. Help!!!!!

MacBook Pro, OS X Mountain Lion (10.8)

Posted on Sep 28, 2014 11:58 AM

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Q: Unexpected Restart

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  • Helpful answers

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Sep 28, 2014 12:03 PM in response to Tuma0926
    Level 9 (52,521 points)
    Mac OS X
    Sep 28, 2014 12:03 PM in response to Tuma0926

    Based on your description, your MBP may be having kernel panics:

     

    http://support.apple.com/kb/TS3742

     

    If so, log and post it for review:

     

    http://support.apple.com/kb/ht2546

     

    Ciao.

  • by Tuma0926,

    Tuma0926 Tuma0926 Sep 28, 2014 12:35 PM in response to OGELTHORPE
    Level 1 (0 points)
    Sep 28, 2014 12:35 PM in response to OGELTHORPE

    This is the most recent log: Please help me solve this. Much appreciated!

     

    Sun Sep 28 15:05:00 2014

    panic(cpu 0 caller 0xffffff800e8b7b95): Kernel trap at 0xffffff800e8ac740, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffff881e3d93b0, CR3: 0x00000000114ca000, CR4: 0x0000000000000660

    RAX: 0xffffff800eebbb10, RBX: 0xffffff80140bd350, RCX: 0x00000000000000be, RDX: 0x000000000000337d

    RSP: 0xffffff80166ab778, RBP: 0xffffff80166ab790, RSI: 0x0000000000000001, RDI: 0xffffff881e3d93b0

    R8:  0x0000000000000000, R9:  0x0000000000000009, R10: 0x0000000000000001, R11: 0x0000000000000000

    R12: 0x0000000000005c04, R13: 0x00000000000464eb, R14: 0xffffff80140bd350, R15: 0x0000000000007b70

    RFL: 0x0000000000010082, RIP: 0xffffff800e8ac740, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff881e3d93b0, Error code: 0x0000000000000000, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80166ab410 : 0xffffff800e81d5f6

    0xffffff80166ab480 : 0xffffff800e8b7b95

    0xffffff80166ab650 : 0xffffff800e8ce4ad

    0xffffff80166ab670 : 0xffffff800e8ac740

    0xffffff80166ab790 : 0xffffff800e88c184

    0xffffff80166ab880 : 0xffffff800ec1ffdb

    0xffffff80166abc30 : 0xffffff800e8c0175

    0xffffff80166abc50 : 0xffffff800e8a6cca

    0xffffff80166abce0 : 0xffffff800e8bff88

    0xffffff80166abd40 : 0xffffff7f909db075

    0xffffff80166abd70 : 0xffffff7f909de50a

    0xffffff80166abd90 : 0xffffff800ec596de

    0xffffff80166abde0 : 0xffffff800ec74a12

    0xffffff80166abe20 : 0xffffff800ec3c14e

    0xffffff80166abe60 : 0xffffff800ec36742

    0xffffff80166abeb0 : 0xffffff800ec401d4

    0xffffff80166abef0 : 0xffffff800ec402af

    0xffffff80166abf30 : 0xffffff800ec45b8a

    0xffffff80166abf80 : 0xffffff800ec45cb9

    0xffffff80166abfb0 : 0xffffff800e8b2677

          Kernel Extensions in backtrace:

             com.apple.driver.AppleACPIPlatform(1.6)[30560B54-EE96-3FCB-BFDB-95FEF56D5163]@0 xffffff7f909d1000->0xffffff7f90a27fff

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8edef000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8eeac000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12A269

     

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x000000000e600000

    Kernel text base: 0xffffff800e800000

    System model name: MacBookPro5,5 (Mac-F2268AC8)

     

     

    System uptime in nanoseconds: 2090989991931

    last loaded kext at 1371344098837: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f90a5c000, size 229376)

    last unloaded kext at 171706969001: com.apple.driver.AppleUSBTCKeyEventDriver 235.4 (addr 0xffffff7f904eb000, size 8192)

    loaded kexts:

    com.apple.filesystems.smbfs 1.8

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

    com.apple.driver.AudioAUUC 1.60

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AGPM 100.12.69

    com.apple.driver.AppleMikeyHIDDriver 122

    com.apple.driver.AppleHDA 2.3.0f2

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

    com.apple.driver.AppleSMCLMU 2.0.2d0

    com.apple.driver.AppleMikeyDriver 2.3.0f2

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleUpstreamUserClient 3.5.10

    com.apple.GeForce 8.0.0

    com.apple.driver.AppleBacklight 170.2.3

    com.apple.driver.AppleMCCSControl 1.0.33

    com.apple.iokit.IOUserEthernet 1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.ApplePolicyControl 3.2.6

    com.apple.driver.AppleLPC 1.6.0

    com.apple.driver.SMCMotionSensor 3.0.2d6

    com.apple.driver.AppleUSBTCButtons 235.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 34

    com.apple.driver.AppleUSBTCKeyboard 235.4

    com.apple.driver.AppleIRController 320.15

    com.apple.driver.AppleUSBCardReader 3.1.0

    com.apple.iokit.SCSITaskUserClient 3.5.1

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.2.0

    com.apple.driver.AirPort.Brcm4331 600.15.20

    com.apple.driver.AppleFWOHCI 4.9.5

    com.apple.driver.AppleAHCIPort 2.4.0

    com.apple.nvenet 2.0.19

    com.apple.driver.AppleUSBHub 5.1.6

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleUSBEHCI 5.1.5

    com.apple.driver.AppleUSBOHCI 5.1.5

    com.apple.driver.AppleEFINVRAM 1.6.1

    com.apple.driver.AppleRTC 1.5

    com.apple.driver.AppleHPET 1.7

    com.apple.driver.AppleACPIButtons 1.6

    com.apple.driver.AppleSMBIOS 1.9

    com.apple.driver.AppleACPIEC 1.6

    com.apple.driver.AppleAPIC 1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

    com.apple.nke.applicationfirewall 4.0.39

    com.apple.security.quarantine 2

    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

    com.apple.iokit.IOSerialFamily 10.0.6

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 2.3.0f2

    com.apple.iokit.IOAudioFamily 1.8.9fc9

    com.apple.kext.OSvKernDSPLib 1.6

    com.apple.iokit.IOFireWireIP 2.2.5

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

    com.apple.driver.AppleHDAController 2.3.0f2

    com.apple.iokit.IOHDAFamily 2.3.0f2

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.AppleSMBusPCI 1.0.10d0

    com.apple.driver.AppleBacklightExpert 1.0.4

    com.apple.driver.AppleSMBusController 1.0.10d0

    com.apple.iokit.IOSurface 86.0.2

    com.apple.iokit.IOBluetoothFamily 4.0.9f8

    com.apple.driver.AppleGraphicsControl 3.2.6

    com.apple.driver.IOPlatformPluginFamily 5.2.0d16

    com.apple.nvidia.nv50hal 8.0.0

    com.apple.NVDAResman 8.0.0

    com.apple.iokit.IONDRVSupport 2.3.4

    com.apple.iokit.IOGraphicsFamily 2.3.4

    com.apple.driver.AppleSMC 3.1.3d11

    com.apple.driver.AppleUSBMultitouch 235.7

    com.apple.iokit.IOUSBHIDDriver 5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

    com.apple.iokit.IOUSBMassStorageClass 3.5.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.driver.AppleUSBMergeNub 5.1.5

    com.apple.driver.AppleUSBComposite 5.0.0

    com.apple.iokit.IOAHCISerialATAPI 2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

    com.apple.iokit.IO80211Family 500.15

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IOAHCIFamily 2.2.0

    com.apple.iokit.IONetworkingFamily 3.0

    com.apple.iokit.IOUSBUserClient 5.0.0

    com.apple.iokit.IOUSBFamily 5.1.6

    com.apple.driver.NVSMU 2.2.9

    com.apple.driver.AppleEFIRuntime 1.6.1

    com.apple.iokit.IOHIDFamily 1.8.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 220

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.DiskImages 344

    com.apple.iokit.IOStorageFamily 1.8

    com.apple.driver.AppleKeyStore 28.18

    com.apple.driver.AppleACPIPlatform 1.6

    com.apple.iokit.IOPCIFamily 2.7

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Sep 28, 2014 12:48 PM in response to Tuma0926
    Level 9 (52,521 points)
    Mac OS X
    Sep 28, 2014 12:48 PM in response to Tuma0926

    I do not detect any possible problems in the kernel panic report.

     

    Do you have any peripheral devices attached to your MBP?

     

    Download and post an EtreCheck Report:

     

    http://www.etresoft.com/etrecheck

     

    That may provide some useful information.

     

    Ciao.

  • by Tuma0926,

    Tuma0926 Tuma0926 Sep 28, 2014 1:01 PM in response to OGELTHORPE
    Level 1 (0 points)
    Sep 28, 2014 1:01 PM in response to OGELTHORPE

    I have nothing attached. This is the EtreCheck Report: (I have no idea what it means)

     

    EtreCheck version: 1.9.15 (52)

    Report generated September 28, 2014 3:55:11 PM EDT

     

    Hardware Information: ?

      MacBook Pro (13-inch, Mid 2009) (Verified)

      MacBook Pro - model: MacBookPro5,5

      1 2.53 GHz Intel Core 2 Duo CPU: 2 cores

      4 GB RAM

     

    Video Information: ?

      NVIDIA GeForce 9400M - VRAM: 256 MB

      Color LCD 1280 x 800

     

    System Software: ?

      OS X 10.8 (12A269) - Uptime: 0 days 0:12:10

     

    Disk Information: ?

      TOSHIBA MK3255GSXF disk0 : (250.06 GB)

      S.M.A.R.T. Status: Verified

      disk0s1 (disk0s1) <not mounted>: 209.7 MB

      Macintosh HD (disk0s2) / [Startup]: 238.24 GB (223.01 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      HL-DT-ST DVDRW  GS23N 

     

    USB Information: ?

      Apple Inc. Built-in iSight

      Apple Internal Memory Card Reader

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Computer, Inc. IR Receiver

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ?

      Mac App Store and identified developers

     

    Launch Daemons: ?

      [loaded] com.microsoft.office.licensing.helper.plist Support

     

    User Login Items: ?

      iTunesHelper

     

    Internet Plug-ins: ?

      SharePointBrowserPlugin: Version: 14.0.0 Support

      QuickTime Plugin: Version: 7.7.1

      JavaAppletPlugin: Version: 14.3.0 - SDK 10.8 Check version

     

    Audio Plug-ins: ?

      AirPlay: Version: 1.4.1 - SDK 10.8

      iSightAudio: Version: 7.7.1 - SDK 10.8

     

    iTunes Plug-ins: ?

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.8

     

    3rd Party Preference Panes: ?

      None

     

    Time Machine: ?

      Time Machine not configured!

     

    Top Processes by CPU: ?

          4% WindowServer

          2% WebProcess

          1% fontd

          0% ps

          0% coreservicesd

     

    Top Processes by Memory: ?

      272 MB WebProcess

      66 MB Skype

      37 MB WindowServer

      37 MB Safari

      37 MB mds

     

    Virtual Memory Information: ?

      2.48 GB Free RAM

      820 MB Active RAM

      90 MB Inactive RAM

      386 MB Wired RAM

      226 MB Page-ins

      0 B Page-outs

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Sep 28, 2014 1:10 PM in response to Tuma0926
    Level 9 (52,521 points)
    Mac OS X
    Sep 28, 2014 1:10 PM in response to Tuma0926

    No detectable problem candidates on the EtreCheck report.

     

    Run an Apple Hardware Test.   You will probably have to use the #2 installation disk with the AHT instruction printed on it.

     

    Ciao.

  • by Tuma0926,

    Tuma0926 Tuma0926 Oct 1, 2014 1:30 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 1, 2014 1:30 PM in response to OGELTHORPE

    Hi, this panic just happened like 3 times in 5 minutes. This was the latest one, just wanted to see if any problem could be detected. Thank you!

     

    Interval Since Last Panic Report:  188 sec

    Panics Since Last Report:          3

    Anonymous UUID:                    CE2DD4B0-E8D0-C41D-28D6-BC85F6CBE265

     

     

    Wed Oct  1 16:23:30 2014

    panic(cpu 0 caller 0xffffff80054b8945): Kernel trap at 0xffffff8005489b2a, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffff881d23b3b8, CR3: 0x00000000080ef000, CR4: 0x0000000000000660

    RAX: 0xffffff881d23b380, RBX: 0xffffff800ace2350, RCX: 0x0000000000000301, RDX: 0xffffff8005ac5ac0

    RSP: 0xffffff807e043a10, RBP: 0xffffff807e043a20, RSI: 0x0000000000000001, RDI: 0xffffff800ace2350

    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000000013cb0, R11: 0xffffff8011077f84

    R12: 0xffffff807e043b50, R13: 0xffffff800ace2350, R14: 0x0000000000000001, R15: 0xffffff801d23b380

    RFL: 0x0000000000010202, RIP: 0xffffff8005489b2a, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffff881d23b3b8, Error code: 0x0000000000000002, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff807e0436b0 : 0xffffff800541d636

    0xffffff807e043720 : 0xffffff80054b8945

    0xffffff807e0438f0 : 0xffffff80054cebfd

    0xffffff807e043910 : 0xffffff8005489b2a

    0xffffff807e043a20 : 0xffffff800548b4af

    0xffffff807e043a70 : 0xffffff80054839a2

    0xffffff807e043d90 : 0xffffff8005484cd5

    0xffffff807e043db0 : 0xffffff800585cea1

    0xffffff807e043df0 : 0xffffff7f86b4604a

    0xffffff807e043e30 : 0xffffff7f86b2f995

    0xffffff807e043e60 : 0xffffff7f86aeae3f

    0xffffff807e043e80 : 0xffffff7f86aec130

    0xffffff807e043ed0 : 0xffffff7f86ae94ab

    0xffffff807e043ef0 : 0xffffff8005850e58

    0xffffff807e043f30 : 0xffffff800584f95a

    0xffffff807e043f80 : 0xffffff800584fa89

    0xffffff807e043fb0 : 0xffffff80054b3257

          Kernel Extensions in backtrace:

             com.apple.GeForce(8.1.6)[7C67749B-3B6B-38A9-8203-01A139C21895]@0xffffff7f86ae20 00->0xffffff7f86baffff

                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f85b 1f000

                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f85b0b000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f85a75000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f85ac8000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    12F45

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

    Kernel slide:     0x0000000005200000

    Kernel text base: 0xffffff8005400000

    System model name: MacBookPro5,5 (Mac-F2268AC8)

     

     

    System uptime in nanoseconds: 297891870015

    last loaded kext at 41671614127: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f86d99000, size 32768)

    l

    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS23N

    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 1, 2014 1:47 PM in response to Tuma0926
    Level 9 (52,521 points)
    Mac OS X
    Oct 1, 2014 1:47 PM in response to Tuma0926

    It may be a GPU problem:

     

    Screen Shot 2014-10-01 at 4.45.31 PM.png

     

    Make an appointment at an Apple store genius bar.  Bring the report with you.  The evaluation will be FREE.

     

    Ciao.