Why can't I get emails on my iPhone 5?

I can not get emails on my iPhone 5. I have gone through steps with my internet folks. Everything is in order there. Other devices, such as iPad and Mac Air, are receiving emails just fine. any suggestions. Thanks

iPhone 5, iOS 8, 8.0.2 update specifically

Posted on Sep 28, 2014 1:20 PM

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12 replies

Sep 28, 2014 1:25 PM in response to mgtjean

If your getting email on your iPad, you should be able to get them on your iPhone 5. You could delete your Mail Account on the iPhone and just start again by adding it back. This process typically only requires selecting which email provider you use as you Add Mail Account. Then you just need your email Account ID and your email Password. Should work.

Sep 28, 2014 1:32 PM in response to gdgmacguy

The iPhone will not receive mail from an email account. I have two accounts with the same internet provider and can receive mail from one of them on the iPhone but not the other. I receive emails on my iPad and Mac Air for both accounts. I have tried these things:

  • Contacted my internet provider; validated that I have the correct data; have put in the data several times.
  • Turned off the the iPhone and restarted it.
  • Deleted the email address and re-entered it.

What am I missing? Thanks.

Sep 28, 2014 3:00 PM in response to WiseJD

Great idea, except that it does not work. I am unable to add my second gmail account to the iphone. It recognizes the first one, actually even recognizes the second (and tells me that it has been added to the phone), but when I go to MANAGE ACCOUNTS, the second account does not show. When I try to add it, it seems to add it, but then it throws me back into the first mail account and leaves the second one empty - totally ignoring my request to add it. I don't know if this makes sense... but it is super frustrating as I cannot get email from my second gmail account at all.

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Why can't I get emails on my iPhone 5?

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